Front Desk Supervisor

Close Inclusive Collection Job Postings Notification

Posted:
Feb 19, 2026

Our TEAM culture motivates and encourages each individual member to achieve “MORE” in daily life and prosper in their career with a company that values them. Our hope is that each day you will uncover new reasons to love what you do!

As Front Desk Supervisor you will play a crucial role in mentoring our innovative TEAM deliver upscale customer service and ensuring unforgettable guest experiences.

* This position is primarily evening, but a candidate with flexibility for other shifts/days is preferred

Are you looking to plant your roots, be a part of a TEAM that feels like family, and grow your career within a prospering establishment who invests in their associates?

YOU could achieve a management opportunity in less than one year! What’s Your More?

• Health/Dental/Vision/Life/Voluntary Insurance
• Management Development Program
• TEAM and Travel Discounts
• Vacation/Well/Holiday Pay
• Referral Bonus Program

Full-Time positions are benefits eligible including time off, travel discounts, medical and other insurance options are also available.

Travel Discounts
- With multiple brands and thousands of locations around the world, TEAM are eligible for special travel discounts and sometimes even F&B discounts! Get away to relax, visit family or see the World!

• Supervise daily front desk operations, ensuring consistent adherence to Hyatt brand standards
• Support team members through coaching, mentoring, and hands‑on training
• Handle guest concerns with professionalism, empathy, and prompt resolution
• Manage billing, accounts, and financial reporting accurately and efficiently
• Utilize Opera Cloud (or similar property management systems) to oversee reservations, check‑ins/outs, and account reconciliations
• Serve as a point of escalation for complex operational issue and decision‑making in the absence of management
• Foster a positive, collaborative, and professional team environment
• Identify opportunities for operational improvement and implement solutions independently

• Minimum 2 years of experience in front desk operations or guest service role
• Strong billing and accounting skills; comfort with reporting and reconciliation
• Professional demeanor and commitment to delivering exceptional guest experiences
• Excellent leadership, communication, and coaching abilities
• Ability to prioritize, make decisions independently, and problem‑solve using available resources

• Prior experience with Hyatt properties or other luxury/boutique hotels
• Proficiency with Opera Cloud PMS
• Experience training and developing front desk teams

This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third‑party management company that is responsible for all employment benefits and obligations at this location.

Our family is always growing. Want to be in the know?