Dining Services Director

Goodwin Living is a mission-driven nonprofit senior living and healthcare organization based in Alexandria, Virginia. We support, honor and uplift older adults and the people who care for them by creating a workplace rooted in purpose, belonging and growth. Our culture has earned consistent recognition, including Top Workplace honors in the D.C. region since 2019, national recognition by USA Today and , and Top Virginia Employers for Intern Awards recognition since 2022.

These honors are based on team member feedback and reflect what our team values most.

This position is responsible for providing direction and leadership for the total dining operation. The Director serves as the senior dining services leader providing strategic direction, operational excellence, impeccable customer service, and exceptional hospitality. Responsible for maintaining high standards in service, hospitality, resident relations, dining quality, cost controls, staffing, safety, sanitation, training and special functions. The Director elevates the resident dining experience through high-quality dining programs, resident choice, personalization, innovative services, and continuous improvement while fostering a culture of excellence, accountability, collaboration, and hospitality.

In partnership with residents, team members, and organizational leadership, the Director ensures dining operations deliver a world-class experience for residents, guests, families, and team members while maintaining the highest standards of quality, hospitality, regulatory compliance, and operational excellence.

Pay: $125k-$137k with the opportunity for a 10% bonus based on meeting established goals and KPIs.

• Financially accountable for the dining services department and operates within the approved budget while delivering maximum value and exceptional quality.

• Ensures food and service provided to residents, guests, and team members are of superior quality and consistently result in an exceptional dining experience.

• Champions a hospitality-driven culture that prioritizes resident choice, personalization, service excellence, and memorable dining experiences.

• Routinely engages residents, families, and stakeholders to gather feedback and implement meaningful service improvements.

• Partners with resident committees and community leadership to continuously enhance dining programs and resident satisfaction.

• Maintains a visible presence throughout dining venues and proactively conducts service rounds to evaluate hospitality, dining quality, and resident satisfaction.

• Establishes measurable standards for service quality, hospitality, dining consistency, presentation, and execution across all dining operations.

• Monitors dining satisfaction metrics and develops action plans to improve resident experience outcomes.

• Leads continuous improvement initiatives focused on customer satisfaction, hospitality excellence, and operational performance.

• Promotes effective service recovery practices that quickly and professionally address resident and guest concerns.

• Builds and maintains a high-performing team through recruitment, coaching, mentoring, performance management, leadership development, and succession planning.

• Monitors industry trends, hospitality best practices, and innovative dining concepts and recommends programs to ensure the highest quality services in the future.

• Applies a proven track record of meeting the nutritional needs of older adults and directs the supervision of all aspects of the resident nutrition including leveraging the expertise of the Registered Dietitian to maintain compliance with the nutrition care program.

• Maintains the department in an “inspection ready” state at all times, assuring the…