IT Service Desk Queue Lead: SLA & Optimizer
Job in
Alexandria, Fairfax County, Virginia, 22350, USA
Listed on 2026-02-16
Listing for:
DMI (Digital Management, Inc.)
Full Time
position Listed on 2026-02-16
Job specializations:
-
IT/Tech
IT Support, IT Project Manager, HelpDesk/Support, IT Consultant
Job Description & How to Apply Below
A leading digital services provider in Alexandria, VA is seeking an IT Queue Coordinator to manage the IT service desk operations. The ideal candidate will have over 3 years of experience in managing ticket flows and optimizing workloads using platforms like Service Now. You will collaborate with support teams to ensure timely and accurate ticket assignments, directly impacting service quality and operational efficiency.
This role emphasizes the importance of organizational skills and an understanding of IT service management processes.
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