Enterprise Operations Center Specialist - Senior

About DMI

DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efficient, and cost-effective solutions that drive measurable results.

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DMI, LLC is seeking a Enterprise Operations Center Specialist - Senior to join us.

Role Summary

The Enterprise Operations Center Specialist - Senior supervises personnel within the Enterprise Operations Center, managing operations in a multi-shift staffing model while participating in root-cause analysis of complex problems.

This senior-level role performs technical project assignments, provides daily supervision and direction to support staff, ensures full understanding of duties, and supports advanced troubleshooting activities. It is an excellent opportunity for a seasoned operations professional who enjoys leading teams, solving complex technical challenges, and driving operational excellence in a mission-critical environment.

Key Responsibilities

• Supervise personnel engaged within the enterprise operations center
• Manage operations in a multi-shift staffing model
• Participate in root-cause analysis of complex problems
• Perform technical project assignments including assessing and resolving issues and report development
• Provide daily technical and administrative supervision and direction to support staff
• Ensure support staff has full understanding of duties and responsibilities
• Lead advanced troubleshooting efforts for complex incidents
• Coordinate with infrastructure teams on problem resolution
• Develop and maintain operational procedures and runbooks
• Monitor team performance and provide mentorship
• Support continuous improvement initiatives

Required Qualifications

• Minimum 5 years of related experience providing in-depth knowledge and expert support to an enterprise operations center
• Experience managing operations teams in a shift environment
• Proven supervisory and leadership capabilities
• Knowledge of complex problem analysis and resolution
• Understanding of IT infrastructure and monitoring technologies

Education & Substitutions

Bachelor's degree from an accredited institution or equivalent professional experience

Education substitutions accepted per contract guidelines:

• No Degree: 2 additional years experience
• Associate's Degree: 1 additional year experience
• Bachelor's Degree:
  Meets baseline requirement
• Master's Degree or PhD:
  No additional experience required

Preferred Skills

• ITIL Practitioner or Managing Professional certification
• Experience with incident, problem, and change management
• Knowledge of root cause analysis methodologies
• Strong leadership and team management skills
• Excellent communication and coordination abilities
• Experience with performance metrics and operational reporting

Background Requirements: Successful completion of a Public Trust background investigation and/or a Public Trust clearance.

Citizenship Status

Required:

Must be a U.S. Citizen

Physical Requirements: None required for this position.

Location:
Alexandria, VA

This role is based in Alexandria, Virginia, just outside Washington, DC. Alexandria offers convenient access to major federal agencies, a vibrant professional community, waterfront views, and a mix of historic charm and modern amenities. It is an ideal location for experienced leaders who want to make an impact while enjoying a dynamic and well-connected region.

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DMI is a diverse, prosperous, and rewarding place to work. Our culture is shaped by five core values that guide how we work, grow, and succeed together:

• Do What’s Right
  – We lead with honesty and integrity.
• Own the Outcome
  – We take responsibility and deliver.
• Deliver for Our Customers
  – We are relentless about delivering value.
• Think Bold, Act Smart
  – We innovate with purpose.
• Win Together – We collaborate and celebrate our success.

These values aren’t just ideals—they show up in how we support every…