Enterprise Operations Center Specialist - Senior

Enterprise Operations Center Specialist - Senior About DMI

DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efficient, and cost-effective solutions that drive measurable results.

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DMI, LLC is seeking a Enterprise Operations Center Specialist - Senior to join us.

The Enterprise Operations Center Specialist - Senior supervises personnel within the Enterprise Operations Center, managing operations in a multi-shift staffing model while participating in root‑cause analysis of complex problems. This senior‑level role performs technical project assignments, provides daily supervision and direction to support staff, ensures full understanding of duties, and supports advanced troubleshooting activities. It is an excellent opportunity for a seasoned operations professional who enjoys leading teams, solving complex technical challenges, and driving operational excellence in a mission‑critical environment.

• Supervise personnel engaged within the enterprise operations center
• Manage operations in a multi‑shift staffing model
• Participate in root‑cause analysis of complex problems
• Perform technical project assignments including assessing and resolving issues and report development
• Provide daily technical and administrative supervision and direction to support staff
• Ensure support staff has full understanding of duties and responsibilities
• Lead advanced troubleshooting efforts for complex incidents
• Coordinate with infrastructure teams on problem resolution
• Develop and maintain operational procedures and runbooks
• Monitor team performance and provide mentorship
• Support continuous improvement initiatives

• Minimum 5 years of related experience providing in-depth knowledge and expert support to an enterprise operations center
• Experience managing operations teams in a shift environment
• Proven supervisory and leadership capabilities
• Knowledge of complex problem analysis and resolution
• Understanding of IT infrastructure and monitoring technologies

Bachelor's degree from an accredited institution or equivalent professional experience

Education substitutions accepted per contract guidelines:

• No Degree: 2 additional years experience
• Associate's Degree: 1 additional year experience
• Bachelor's Degree:
  Meets baseline requirement
• Master's Degree or PhD:
  No additional experience required

• ITIL Practitioner or Managing Professional certification
• Experience with incident, problem, and change management
• Knowledge of root cause analysis methodologies
• Strong leadership and team management skills
• Excellent communication and coordination abilities
• Experience with performance metrics and operational reporting

Successful completion of a Public Trust background investigation and/or a Public Trust clearance.

Must be a U.S. Citizen

None required for this position.

Location:

Alexandria, VA

This role is based in Alexandria, Virginia, just outside Washington, DC. Alexandria offers convenient access to major federal agencies, a vibrant professional community, waterfront views, and a mix of historic charm and modern amenities. It is an ideal location for experienced leaders who want to make an impact while enjoying a dynamic and well‑connected region.

DMI is a diverse, prosperous, and rewarding place to work. Our culture is shaped by five core values that guide how we work, grow, and succeed together:

• Do What's Right - We lead with honesty and integrity.
• Own the Outcome - We take responsibility and deliver.
• Deliver for Our Customers - We are relentless about delivering value.
• Think Bold, Act Smart - We innovate with purpose.
• Win Together - We collaborate and celebrate our success.

These values aren't just…