Enterprise Operations Center Specialist - Mid

About DMI

DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efficient, and cost-effective solutions that drive measurable results.

Learn more at

DMI, LLC is seeking a Enterprise Operations Center Specialist - Mid to join us.

Role Summary

The Enterprise Operations Center Specialist - Mid performs day-to-day monitoring and management activities within SEC's Enterprise Operations Center, utilizing monitoring technologies and tools to identify and diagnose complex system problems. In this role, you will coordinate event resolutions, apply expertise on complex work assignments, monitor and identify problem areas, and ensure effective system monitoring supporting enterprise operations requirements. This is a strong opportunity for a technical professional who thrives in fast-paced environments and wants to play a direct role in maintaining the reliability and performance of enterprise systems.

Key Responsibilities

• Perform day-to-day activities required to monitor systems for events or alerts
• Coordinate resolution of events and alerts
• Monitor and identify problem areas and coordinate resolutions
• Apply expertise on multiple complex work assignments
• Utilize software and hardware tools to identify and diagnose complex problems and factors affecting systems
• Document monitoring activities and incident resolutions
• Escalate issues following established procedures
• Participate in 24x7x365 shift operations
• Generate operational reports and performance metrics
• Support implementation of monitoring improvements
• Maintain runbooks and operational procedures

Required Qualifications

• Minimum 4 years of related experience providing support to an enterprise operations center
• Experience monitoring and managing enterprise systems and networks using advanced technologies and tools
• Knowledge of complex IT infrastructure and troubleshooting methodologies
• Proven ability to diagnose and resolve technical issues
• Understanding of monitoring platforms and ITSM processes

Education & Substitutions

Bachelor's degree from an accredited institution or equivalent professional experience

Education substitutions accepted per contract guidelines:

• No Degree: 2 additional years experience
• Associate's Degree: 1 additional year experience
• Bachelor's Degree:
  Meets baseline requirement
• Master's Degree or PhD:
  No additional experience required

Preferred Skills

• ITIL Foundation certification
• Experience with multiple monitoring platforms and tools
• Knowledge of Windows, Linux, and network infrastructure
• Understanding of application performance monitoring
• Strong analytical and troubleshooting skills
• Ability to work effectively in shift-based operations

Background Requirements: Successful completion of a Public Trust background investigation and/or a Public Trust clearance.

Citizenship Status

Required:

Must be a U.S. Citizen

Physical Requirements: None required for this position.

Location:
Alexandria, VA

This position is based in Alexandria, Virginia, offering close proximity to Washington, DC and major federal agencies. Alexandria combines historic character with modern amenities, including waterfront views, vibrant dining, and easy access to public transportation. It is an ideal setting for professionals seeking meaningful technical work in a dynamic and well-connected region.

DMI is a diverse, prosperous, and rewarding place to work. Our culture is shaped by five core values that guide how we work, grow, and succeed together:

• Do What’s Right
  – We lead with honesty and integrity.
• Own the Outcome
  – We take responsibility and deliver.
• Deliver for Our Customers
  – We are relentless about delivering value.
• Think Bold, Act Smart
  – We innovate with purpose.
• Win Together – We collaborate and celebrate our success.

These values aren’t just ideals—they show up in how we support every part of your well-being:

• Conv…