Technical Lead: Tier-2 IT Support & SLA Lead
Job in
Alexandria, Fairfax County, Virginia, 22350, USA
Listed on 2026-03-02
Listing for:
DecisionPoint Corporation
Full Time
position Listed on 2026-03-02
Job specializations:
-
IT/Tech
IT Support, Systems Administrator, IT Project Manager, IT Consultant
Job Description & How to Apply Below
A technology solutions provider in Virginia is seeking an APR Technical Lead to oversee Tier 2 Advanced Problem Resolution operations. You will manage complex IT support operations, ensuring compliance with SLAs and enhancing service delivery. The ideal candidate will possess 15 years of IT experience with significant management responsibilities. Strong technical knowledge in troubleshooting and enterprise IT systems, alongside excellent leadership skills, is essential.
The role supports a large federal enterprise environment.
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