Application Support Analyst

About the Organization
The National Active and Retired Federal Employees Association (NARFE), a non-profit membership association more than 180,000 current and retired federal employees, is dedicated to protecting and enhancing the earned pay, retirement and health care benefits of federal employees, retirees and their survivors and providing the information and guidance needed to understand and maximize complex federal benefits. NARFE is the go-to resource for the federal community, policymakers, and the media on issues related to legislation and federal benefits.

Description

ABOUT THE ORGANIZATION

The National Active and Retired Federal Employees Association (NARFE), a non-profit membership association more than 140,000 current and retired federal employees, is dedicated to protecting and enhancing the earned pay, retirement and health care benefits of federal employees, retirees and their survivors and providing the information and guidance needed to understand and maximize complex federal benefits. NARFE is the go-to resource for the federal community, policymakers, and the media on issues related to legislation and federal benefits.

NARFE is currently recruiting for a Application Support Analyst to be part of an outstanding staff. This is a hybrid position.

DESCRIPTION

The Application Support Analyst will be a specialist with Association Management Software (AMS) and will work with staff, members and vendors to ensure database effectiveness and integrity. The Application Support Analyst collects, interprets, and visualizes data to uncover insights. Assigns a numerical value to business functions so performance is assessed and compared over time. The data analyzed would enable NARFE to make more informed decisions.

The incumbent will report directly to the SVP, Finance and Administration and serve as NARFE's expert to support current and future AMS operations.

RESPONSIBILITIES

• Responsible for data management, maintenance, and data integrity.
• Serve as NARFE's AMS subject matter expert, including proactively maintain and troubleshoot the system.
• Develop an understanding of NARFE's existing data as well as future data requirements to support business decisions.
• Create queries and reports, work with staff to ensure mutual understanding of data needs and identify opportunities for queries and reports automation.
• Responsible for communication and relationship management with outside vendors.
• Work on project involving staff and the AMS vendor for customizations, enhancements, and upgrades.
• Collaborate with internal staff to facilitate effective information interchange between the AMS database and accounting system.
• Provide end-user support and training, trend analysis and reporting.

Position Requirements

POSITION REQUIREMENTS

• Requires BS degree (or equivalent experience) in Computer Science or Information Systems.
• Proficiency and experience with Microsoft Dynamics (CRM) or similar association management system (AMS)]
• Excellent oral and written communication skills
• 3+ years of experience in a database support position with an association
• 3+ years working with non-profit associations' business systems (AMS, CMS, etc.)
• 3+ years' experience in data integration, data movement and database administration preferred.
• Demonstrated expertise with database management, reporting, querying, and internal control procedures.
• Proficient knowledge of MS Dynamics, database structures and Membership Management applications preferred.
• Proficiency and experience in understanding the interaction of the AMS and other systems, such as MS Dynamics NAV accounting system.
• Proficient in Microsoft applications such as Word, Excel, PowerPoint, and Outlook.
• Strong analytical and problem-solving skills w/ability to assess an issue accurately and identify underlying causes and solutions.
• Proactively monitor and coordinate modifications/updates to computer databases.
• Prepare and maintain documentation and standards that can be used for staff training.
• Excellent customer service and interpersonal skills.
• Ability to work independently and collaborate in a team setting.
• Ability to prioritize, multitask and meet deadlines.

Language Ability: Ability to read and interpret documents such as IT invoices and other related materials. Ability to write routine IT specific reports and correspondence. Ability to speak effectively before groups of members or employees of the organization.

Computer Skills: To perform this job successfully, an individual should have strong knowledge and experience using AMS & Membership Database systems, Microsoft Dynamics, and internet research skills required.

Work Environment:The organization is currently operating on a hybrid schedule. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The headquarters office is conveniently located near…