Senior SharePoint System Administrator - IT Ops

Cyber Core is seeking a senior SharePoint System Administrator to support a large enterprise IT contract. The SharePoint System Administrator will support infrastructure services, operations, and maintenance across multiple enclaves of different classifications with remote administration for server farms located in centralized data centers. The SharePoint Admin shall deploy, operate, and maintain SharePoint services, including load balancing, PKI authentication, and claims-based authentication, as well as support site setup, permission management, troubleshooting, and service requests for customers, as well as content and knowledge managers.

This individual will work in a team environment to ensure mission needs are met and ensure the functionality of the capabilities of customers.

This role requires an individual who is technical, customer-oriented, and familiar with using SharePoint. This individual should be detail-oriented in order to capture customer inquiries appropriately. The role requires excellent oral and written communication skills.

• Interacting with site/collection owners to handle service inquiries and problems.
• Provide implementation, troubleshooting, and maintenance of IT systems.
• Rapidly distinguish isolated user problems from enterprise-wide application/system problems.
• Develop solutions for complex problems, update Knowledge Articles and Standard Operating Procedures (SOPs) to reflect changes to the environment.
• Oversee SharePoint projects to include minor and major version upgrades, routine maintenance, and expansion of capabilities to meet emerging requirements.
• Identify methods for direct integration with Identity Management (IdAM) technologies.
• Assist users with manual migrations from older SharePoint versions to SharePoint 2019 or SharePoint Online.
• Manage permissions of new and existing site collections and their associated lists, items, etc.
• Manage access to O365/M365 applications based on SharePoint technology, such as Microsoft Teams, Microsoft One Drive, and SharePoint Online.
• Conduct searches and purges of data from operational systems as required by cybersecurity, legal, compliance, FOIA, and other legitimate sources.
• Manage asset library, risk database, and business rhythm calendar (Leidos best practice) to enhance situational awareness for stakeholders.
• Coordinate with customers and stakeholders to collect data, conduct analysis, develop, and implement solutions associated with incident tickets and requirements.
• Provide follow-up reports (technical findings, feedback, resolution steps taken, After Action Report (AAR), etc.) for Root Cause Analysis, engineering technical assessment, and process improvement initiatives.
• Support customer requirements in a 24/7/365 mission environment.
• Update operations and maintenance documentation for 24/7/365 IT Operations Center personnel to assist with after-hours triage and troubleshooting of common SharePoint problems.