ServiceNow Project Manager

Direct Viz Solutions (DVS) is a dynamic and rapidly growing government contractor committed to delivering innovative IT solutions that address the mission‑critical needs of our government clients. Through the expertise and dedication of our talented team, we provide cutting‑edge technology services designed to achieve success and exceed expectations.

At DVS, we prioritize our employees as our greatest asset. We offer competitive compensation, comprehensive medical benefits, a 401(k) match, generous PTO accrual, professional development reimbursement, corporate‑funded technology certifications, and robust employee recognition and appreciation programs.

We are seeking a highly skilled Service Now Project Manager
. The ability to obtain a public trust clearance is required.

The Service Now Project Manager will be responsible for the overall management of all Service Now Projects that from the Develops and/or oversees plans for automated data processing systems from project inception to close‑out. Analyzes information to be processed. Defines and analyzes problems and develop Project Initiation Phase to Project Closeout.

The Project Manager will work closely with the Program Manager to discuss Project prioritization and resourcing. Once the Project has been approved the Project Manager will be responsible for coordinating all project kick‑off meetings, internal meetings with the assigned Business Analyst and Development Team to start the Project Initiation Phase. The Project Manager will be utilizing Service Now Strategic Portfolio Management (SPM), Portfolio Project Management (PPM), Demand Management, Agile 2.0 and Test Management 2.0. The Service Now Project Manager should have high level knowledge of Generative AI and Service Now Now Assist to be able to support AI projects that will be in implementation in the near future.

The Service Now Project Manager will be responsible to remove blockers and ensure that the team has all the support required to move forward on project tasks. The Project Manager will review tasks and risks with the team and provide coaching and guidance to Project Team Members. The Project Manager will lead all Project Task Risk Meetings and ensure that risks are mitigated and work to address any additional concerns with the team.

The Project Manager will support the Program Manager to develop business plans and continual service improvements, support with corporate initiatives and ensure that there is constant collaboration on staffing, team member status, project status, customer support, service and process improvements. The Service Now Project Manager serves as a back‑up to the Service Now Program Manager.

• 5+ years of Service Now Project Management experience
• Bachelor's Degree
• Certified Scrum Master Certification
• Service Now Admin, SPM, PPM, Agile 2.0 Training or Certifications
• Project Management Professional (PMP)

• Experience in an Agile Development Project Management
• Experience with working on large Service Now projects or program teams of 20+ members
• Expert in working in Agile Development Teams and knowledge of all agile development phases
• Understand high level the Business Process Analyst role and can lead and support Business Process Analysts
• Expert in Service Now Strategic Portfolio Manager (SPM) Project Portfolio Management (PPM), Demand Management, Agile 2.0 and Test 2.0.
• Experienced leading agile project teams through the agile development phases and target timeline
• Strong organizational skills and ability to ensure that teams are completing tasks and projects are progressing through the timelines on a daily or weekly basis.
• Ability to Manager 5-10 projects at a time, project range in size depending on level of effort.
• Strong time management and communication skills
• A team player that is a leader but also supportive to the project team in providing support
• Ability to adapt and prioritize work independently in a dynamic environment
• Strong interpersonal and presentation skills
• Strong writing skills and experience in developing plans such as a Communications Plan, User Guides, Project/Program Manager Plans, Training…