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Enterprise IT Service Desk Program Manager
Job in
Alexandria, Fairfax County, Virginia, 22350, USA
Listed on 2026-05-31
Listing for:
DecisionPoint Corporation
Full Time
position Listed on 2026-05-31
Job specializations:
-
IT/Tech
IT Project Manager, IT Support, Systems Administrator
Job Description & How to Apply Below
DecisionPoint Corporation seeks an experienced Program Manager to oversee enterprise-scale IT service delivery supporting the USPTO Service Desk Operations. This role involves providing leadership across key service areas and ensuring SLA compliance in a high-volume federal IT environment.
The ideal candidate has extensive management experience, preferably in federal IT service desks. A Bachelor’s degree in a relevant field is required, along with an ITIL Certification.
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