HMGSenior Consultant, Digital Transformation Security Clearance

Position: HMG1020 Senior Consultant, Digital Transformation with Security Clearance
Senior Consultant, Digital Transformation

Location:

Alexandria, VA (Hybrid, 2-3 days per week) Clearance:
DoD Secret About the Role Our client is looking for a Senior Consultant who can bridge business and technology to help federal organizations execute digital transformation in mission-critical environments. In this role, you will support the U.S. Coast Guard (USCG) at the intersection of transformation strategy, product and service operating model design, and organizational change management (OCM)—helping leaders translate intent into repeatable ways of working.

You will work with delivery teams and stakeholders to apply modern delivery and operations frameworks (e.g., Agile/SAFe, ITIL-aligned service management, SRE/Dev Sec Ops ) while driving adoption using Prosci/ADKAR practices and customer/workforce experience insights. This position follows a hybrid schedule with 2–3 days on-site in the Alexandria, VA area; occasional travel may be required. What You'll Do
* Execute digital transformation work streams for USCG modernization—connecting strategy and operations to enabling technology, data, and process changes.

* Develop and deliver OCM products using Prosci/ADKAR (e.g., change impact assessments, stakeholder analyses, communications, training, and adoption roadmaps) tailored to USCG operational and support communities.

* Support the design and implementation of product and service operating models for USCG programs—clarifying value streams, roles, decision rights, and governance; and connecting them to delivery execution (Agile/SAFe), service management (ITIL-aligned), and cybersecurity/ATO requirements.

* Plan and execute a phased rollout roadmap for the Product Operating Model across the C5I PEO (pilot → scale), including operating cadence, governance and decision rights, funding/acquisition touchpoints, sustainment handoffs, and outcome measures (e.g., OKRs/KPIs).

* Help implement and operationalize Site Reliability Engineering (SRE) practices (e.g., service definitions, SLIs/SLOs, error budgets, incident management, post-incident reviews, and toil reduction) and embed them into delivery and sustainment routines.

* Support Agile/SAFe execution in a federal environment (e.g., backlog refinement, ART-level planning, PI planning support, dependency management, integrated release planning, and metrics tied to mission outcomes).

* Help define and implement ITIL-aligned IT Service Management (ITSM) processes so products can operate at scale (e.g., service catalog/service ownership, request fulfillment, change enablement, release management, configuration management, and continual improvement).

* Support adoption of enabling technical frameworks and guardrails (e.g., Dev Sec Ops  pipelines, RMF/ATO touchpoints and automated evidence, enterprise architecture standards, Zero Trust alignment where applicable, and observability/telemetry practices).

* Drive adoption through structured change management (Prosci/ADKAR): stakeholder alignment, readiness assessments, sponsor and change network engagement, role-based training, communications, and adoption/performance metrics.

* Apply customer experience (CX) and user-centered approaches to improve digital service delivery—defining and using CX/Customer Success metrics and triangulating X-data (experience) and O-data (operational) to pinpoint root problems (e.g., from surveys, interviews, usage analytics, service performance) and drive end-user adoption across USCG-facing products and services.

* Facilitate workshops, stakeholder interviews, and focus groups with USCG leaders and end users to surface change barriers and build organizational readiness.

* Build day-to-day working relationships with USCG client counterparts and serve as a credible, reliable OCM resource within integrated project teams.

* Contribute to proposals, points of view, and internal capability development focused on change management, operating model modernization, and workforce adoption in support of USCG priorities.
What You Bring
* 3–5+ years of experience delivering digital transformation initiatives for federal clients (DHS/DoD preferred) or large, complex organizations (e.g.,…