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HelpDesk/Support IT Support Systems Administrator Technical Support

Service Desk Lead - ITIL & ServiceNow Leader

Job in Alexandria, Fairfax County, Virginia, 22350, USA
Listing for: Taurean
Full Time position
Listed on 2026-06-07
Job specializations:
  • IT/Tech
    HelpDesk/Support, IT Support, Systems Administrator, Technical Support
Salary/Wage Range or Industry Benchmark: 80000 - 100000 USD Yearly USD 80000.00 100000.00 YEAR
Job Description & How to Apply Below
A prominent tech organization located in Alexandria, VA, is seeking a Service Desk Lead to oversee Tier I and Tier II operations. The role requires managing service desk staff, ensuring prompt support to users, and leading incident resolution through ITIL-based practices. Candidates must hold a Bachelor's degree and have significant experience in helpdesk support and management. This role demands an active Secret clearance and offers an opportunity to enhance operational efficiency.
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