Technical Support Specialist

# Technical Support Specialist Booz Allen Hamilton Full Timemid Alexandria, Virginia, USPosted Yesterday##

Role Overview Booz Allen Hamilton is hiring a mid-level Technical Support Specialist. This is a full-time role in Alexandria. Part of Booz Allen Hamilton's Lifecycle hiring, posted yesterday. Full responsibilities, required qualifications, and the apply link are listed in the description below.## Salary Context Salary is not disclosed in this posting. Market median for Mid-level Lifecycle roles is $100k-$139k (based on 150 comparable listings).

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Job Description Job Number: R0242117

Technical Support Specialist

The Opportunity:

Join a mission‐driven team supporting the Army National Guard by delivering reliable, secure, and high‐quality IT services that directly impact readiness and daily operations. In this role, you’ll be a frontline technical resource for warfighters, helping ensure that the technology they rely on is available when and where it’s needed. You will work across multiple systems and support environments, providing hands‐on troubleshooting, system maintenance, and user assistance while collaborating with cybersecurity, network, and engineering partners to keep systems compliant and mission‐ready.

As part of Booz Allen’s team, you will gain exposure to a broad range of DoW IT capabilities, mature your skills through real‐world problem‐solving, and contribute to an environment where innovation, accountability, and teamwork are core to success. You will help sustain critical communications and information systems that enable training, mobilization, emergency response, and coordination with local, state, and federal agencies.

Whether you’re resolving end‐user issues, supporting lifecycle upgrades, or assisting with operational exercises, your work will directly support the Guard’s ability to protect communities and respond to national missions.

This opportunity offers meaningful client engagement, technical growth, and the chance to support a high‐impact mission in a fast‐paced environment where your expertise will make a visible difference every day.

Join us. The world can't wait.

You Have:
* 5+ years of experience providing Tier I and II IT support in an enterprise or DoW environment
* Experience troubleshooting Windows operating systems and common enterprise applications
* Experience with Active Directory user and group administration
* Experience maintaining ticketing workflows and document actions clearly for audit and compliance
* Knowledge of networking fundamentals, including DNS, DHCP, and TCP/IP
* Ability to resolve hardware and software issues with minimal oversight
* Ability to troubleshoot hardware, software, and network issues
* TS/SCI clearance
* HS diploma or GED
* Security+ CE, SSCP, CCNA-Security, or GSEC Certification Nice If You Have:
* Experience supporting Army enterprise network environments
* Experience with NIPR/SIPR systems and ticketing platforms such as Service Now or Remedy
* Experience with imaging, patching, and vulnerability remediation workflows
* Experience coordinating with system administrators, cybersecurity teams, or mission partners
* Possession of excellent communication and customer service skills in fast‐paced environments
* Bachelor’s degree in IT, Cyber, or Engineering Clearance:

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; TS/SCI clearance is required.### Compensation At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care.

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