Exchange Operations Lead

Exchange Operations Lead

Leidos is seeking an Exchange Operations Lead to support a large enterprise IT contract for the Department of Defense. The role requires experience developing and implementing on‑prem Microsoft Exchange solutions in small, medium, and large enterprise environments, including physical and virtual server technologies. Responsibilities include conducting technical planning for hardware and software upgrades, reviewing and developing implementation and upgrade guides, updating documentation to support Risk Management Framework (RMF) Authority to Operate (ATO) and extension requests, performing requirements and functional analysis with engineering and operations staff, conducting technical assessment, integration support, system testing for functionality and security compliance, and quality assurance of production implementation.

Solutions include Microsoft Exchange 2019 on‑prem, Microsoft Exchange 2025 SE on‑prem, M365 Exchange Online, and hybrid solutions across various classifications and mission requirements.

The individual will provide systems and software support in a large, multi-enclave enterprise environment and oversee day‑to‑day work taskings for the Exchange Operations team to ensure projects are planned, tracked, executed, and incidents are responded to in a timely manner. The role requires a technical, customer‑oriented individual familiar with SharePoint and detail‑oriented to capture customer inquiries appropriately. Excellent oral and written communication skills are required.

• May be required to remotely log into servers to perform technical software configuration, rebooting, and other remedial actions.
• Provide Tier 2 Operations support for implementation, troubleshooting, maintenance, and monitoring for physical and virtual servers.
• Rapidly distinguish isolated user problems from enterprise‑wide application and system problems; advise leadership of root cause, recommended fix actions, and document resolution for future use.
• Collaborate with peers and other service lanes to perform network latency analysis to address slow connections and user experience issues.
• Direct effort to collect data, conduct analysis, develop, and implement solutions associated with Problem Management guidelines.
• Establish and maintain comprehensive availability and capacity management solution using lessons learned and best business practices.
• Provide follow‑up reports (technical findings, feedback, resolution steps taken) for root cause analysis, operational assessment, and process improvement initiatives.
• Support customer requirements in a 24/7/365 mission environment and be available for on‑call support during outages after hours.
• Update operations and monitoring documentation for 24/7/365 Operations Watch personnel.
• Troubleshoot email routing devices and security services (e.g., McAfee/Trellix, Microsoft Defender, Edge devices).
• Perform day‑to‑day oversight for Exchange Online system within an Office 365 hybrid/cloud environment.
• Manage roles, services, and permissions in accordance with Government Service Owner and Cyber Security mandates.
• Create, test, and implement Power Shell scripts to automate and standardize routine tasks and monitoring.
• Manage project goals/assignments, oversee major upgrades, minor modifications, and restoration efforts following service degradation and outages.
• Manage work assignments for team, review and assign customer incidents, requirements, and tasks within Service Now ITSM ticketing platform.
• Manage work performance for subordinates, provide periodic feedback, and document performance against employee goals and corporate guidelines.
• Review and approve timecards for assigned subordinates in compliance with corporate, contract, and government standards and policies.

• Experience interacting with service lanes to handle service inquiries and problems.
• Strong experience as a Tier 2 System Administrator.
• Strong experience with Office 365 and Microsoft Exchange 2016 and 2019.
• Strong knowledge of Email Journaling solutions.
• Strong experience with scripting/automation through Exchange Power Shell or other scripting languages.
• Experience…