Federal IT Program Manager: SLA-Driven Service Desk Leader

A leading IT solutions provider in Alexandria, VA is seeking an experienced IT Project Manager to oversee critical service desk and IT operations, ensuring SLA compliance and effective communication with government personnel. The ideal candidate will have 15 years of management experience in similar large-scale environments, hold an ITIL certification, and demonstrate strong leadership and communication abilities. The role offers opportunities for continuous service improvement in the federal IT landscape, requiring a valid U.S. Government Public Trust security clearance.
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