Temporary Information Technology Technician II Term

This one-year temporary position is located within the Eastern District of Virginia Consolidated Information Technology Department which serves judges, judicial staff, and the staffs of the Clerk's Office and the U.S. Probation Office. The Temporary Information Technology Technician II provides IT help desk support for end users along with technical support in installing and configuring hardware and software programs.

• Must have two years of specialized experience related to the technical aspects of data processing, office automation, and data communications onsite and/or remote technical support of hardware/software/peripherals, basic IP phone and troubleshooting, mobile devices and their applications, terminology, methodology, and experience in end-user training. Proficiency in Windows and Microsoft Office products is required.

The successful candidate will be a customer service-oriented professional who is responsible, friendly, organized and have the following:

• Ability to follow IT security standards and defined policies and procedures, and accept responsibility for work product.
• Ability to independently analyze, isolate and solve IT related problems.
• Ability to communicate technical information effectively (orally and in writing) to end users in a manner that they can understand.
• Ability to work on multiple tasks, be flexible and tactful when working under pressure in a team environment.
• Ability and willingness to travel occasionally to district offices and off-site training.