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Tier 2 IT Operations Lead - SLA & Risk Champion
Job in
Alexandria, Fairfax County, Virginia, 22350, USA
Listed on 2026-06-24
Listing for:
DecisionPoint Corporation
Full Time
position Listed on 2026-06-24
Job specializations:
-
IT/Tech
Systems Administrator, IT Specialist, IT Support
Job Description & How to Apply Below
DecisionPoint Corporation is seeking an APR Technical Lead to manage Tier 2 Advanced Problem Resolution operations. The role includes overseeing complex IT support operations within a federal environment, ensuring SLA compliance, and leading troubleshooting efforts.
Ideal candidates will have extensive IT experience, strong leadership skills, and a relevant degree. Responsibilities include managing technical staff, improving procedures, and maintaining operational effectiveness across support functions.
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