ITSM Configuration Management II
Listed on 2026-06-25
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IT/Tech
IT Business Analyst, IT Project Manager, IT Consultant, IT Support
ITSM Configuration Management II
Working in the IT Service Management Office and reporting to the ITSM Manager, the ITSM Configuration Management II is responsible for the governance and management of ITIL Configuration Management in Service Now, performing work associated with ITSM process analysis, design, improvement, build, test, training, quality, metrics, strategic roadmap and documentation of the IT department's standards.
They will define and own the ITSM ITIL Configuration Management (CMS, CMDB & CSDM) process life cycles, applying expertise with a broad knowledge of ITIL disciplines and methodologies, leading, supporting and/or coordinating business and department projects, to develop new, or enhance existing services, life cycles, processes, procedures, and standards.
This role is essential in maintaining a reliable source of truth for IT services and their relationships, supporting all IT Service Management processes, and enabling informed decision‑making. EEO: "Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of - Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans."
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