Service Desk Lead — ITIL, ServiceNow, DoD OIG
Job in
Alexandria, Fairfax County, Virginia, 22350, USA
Listed on 2026-06-25
Listing for:
Akima Infrastructure Services
Full Time
position Listed on 2026-06-25
Job specializations:
-
IT/Tech
IT Support, Systems Administrator, IT Project Manager, HelpDesk/Support
Job Description & How to Apply Below
Akima Infrastructure Services is seeking a Service Desk Lead in Alexandria, VA. This role involves managing Tier 1 and Tier 2 support operations, ensuring incidents are resolved efficiently in accordance with ITIL principles, and supervising the service desk team.
Qualified candidates should have at least 9 years of experience in IT support, a Bachelor's degree, and an active Secret security clearance. The position offers a competitive salary and comprehensive benefits.
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