Lead Salesforce Business Analyst

Roles and Responsibilities

This Lead Salesforce Business Analyst will work to help analyze, define, and document requirements to translate customer needs into Salesforce technology solutions. Southpoint is looking for self-motivated individuals who enjoy problem-solving, thinking creatively, and are interested in growing their business analysis and technical skills set in a fast-paced collaborative team environment. Work location is in the Washington, DC metropolitan area.

• Lead sessions to collaborate with customers to define the business requirements to meet the end users’ needs.
• Develop and document user stories with acceptance criteria, as-is/to-be process flows as part of the requirements and design processes.
• Produce proposed solutions architectures
• Implement configuration tasks per agreed upon design specifications.
• Facilitate key meetings with clients and end users such as requirement sessions, system demos, user acceptance testing, or end user training.
• Assist with the identification and analysis of bug fixes/ issues.
• Participate in defining system integration and user-acceptance test plans.
• Create user guides and system configuration documentation.
• Execute client communication, including various written communications, to include one-on-one client conversations.
• Create customer status reports per contract requirements.

• 10+ years of experience in gathering and documenting requirements.
• 5+ years of hands-on Salesforce experience configuring and handling complex processes with Flow and Process Builder required.
• Salesforce Administrator Certification required. Must have strong oral, written, and interpersonal communication skills.
• Demonstrates flexibility and willingness to do what it takes to get the job done
• Ability to work independently.
• Proven ability to think critically and effectively communicate in a team environment.
• Masters Degree; or equivalent work experience.
• Proficient experience working with Microsoft Office.
• US citizenship required.

• 8+ years of business process analysis and modeling experience preferred.
• Proficient in Microsoft Project and Visio.
• Expert in software development life cycles and methodologies including Dev Ops or agile delivery models, Scrum methodology.
• Experience with JIRA.

Southpoint Consulting relies on several factors to determine salary, including but not limited to geographic location, education, knowledge, skills, competencies, experience, and organizational and contract-specific requirements. The projected compensation range for this position is $145,000 to $160,000 (annualized USD). The estimate displayed represents a typical salary range and is just one component of Southpoint’s total compensation package.

Our benefits for this position include tuition assistance and professional development, health, dental, and vision insurance, paid parental leave, company-paid life and disability insurance, wellness programs, health savings and flexible spending accounts, a 401(k) with company match, paid time off (PTO), and volunteer time off (VTO).

Southpoint Consulting is an Equal Employment Opportunity Employer committed to maintaining a diverse environment. All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by applicable law.