Lead, IT Strategy & Resource Planning

IT Strategy & Resource Planning Lead

SHRM is a member-driven catalyst for creating better workplaces where people and businesses thrive together. As the trusted authority on all things work, SHRM is the foremost expert, researcher, advocate, and thought leader on issues and innovations impacting today's evolving workplaces. With nearly 340,000 members in 180 countries, SHRM touches the lives of more than 362 million workers and their families globally.

The IT Strategy & Resource Planning Lead is responsible for supporting the strategic direction, coordination, and optimization of the organization's Net Suite environment and systems that coordinate with Netsuite. This role serves as a key partner between business stakeholders, IT teams, and external vendors to help ensure Net Suite initiatives are properly prioritized, resourced, and aligned to organizational goals.

This position requires a blend of Net Suite knowledge, operational coordination, strategic thinking, and project planning capabilities. The ideal candidate can balance day-to-day platform needs while helping drive longer-term improvements, enhancements, and enterprise initiatives.

• Support the development and execution of the Net Suite roadmap aligned to business and operational priorities.
• Partner with business leaders and technical teams to gather requirements, identify opportunities for improvement, and help prioritize initiatives.
• Assist in evaluating business processes and recommending scalable Net Suite solutions.
• Help identify dependencies, risks, and resource needs across Net Suite-related initiatives.

• Coordinate resourcing needs for Net Suite projects, enhancements, support activities, and integrations.
• Support planning efforts across internal teams, consultants, vendors, and implementation partners.
• Monitor workload distribution, project timelines, and competing priorities to help ensure efficient delivery.
• Escalate risks, bottlenecks, or capacity concerns impacting Net Suite initiatives.

• Support ongoing administration, enhancement tracking, and operational improvements within the Net Suite ecosystem.
• Coordinate testing, documentation, issue tracking, and deployment activities related to Net Suite updates and changes.
• Help maintain governance standards, documentation, and process consistency.
• Partner with stakeholders to improve workflows, reporting, automation, and user experience.

• Serve as a liaison between business teams, IT, and external Net Suite partners.
• Track vendor deliverables, timelines, and follow-up items to support successful execution.
• Facilitate meetings, status updates, and communication regarding Net Suite priorities and progress.

• Develop and maintain reports, dashboards, and status updates related to Net Suite initiatives and operational health.
• Help track KPIs, adoption metrics, issue trends, and platform improvement opportunities.
• Contribute to process improvement efforts that increase efficiency, visibility, and operational effectiveness.

• 7+ years of hands-on experience implementing, configuring, and supporting Net Suite, ERP systems, or enterprise technology initiatives.
• Experience coordinating projects, operational workflows, or system enhancements in a cross-functional environment.
• Strong organizational and prioritization skills with the ability to manage multiple initiatives simultaneously.
• Ability to communicate effectively with both technical and non-technical stakeholders.

• Expertise with ERP systems and ideally Netsuite
• Ability to both envision and direct a greater strategy for the platform, while diving into and managing day-to-day details with Netsuite.
• Ability to effectively leverage artificial intelligence (AI) tools and technologies to streamline workflows, enhance productivity, and improve overall work quality.

This position operates in a typical office environment and requires the ability to perform essential job functions with or without reasonable accommodation. Physical requirements may include:

• Prolonged periods of sitting at a desk and working on a computer.
• Frequent use of hands and fingers for typing,…