Enterprise Service Desk Lead — ITIL, AWS Connect & Salesforce
Job in
Alexandria, Fairfax County, Virginia, 22350, USA
Listed on 2026-06-27
Listing for:
Sikich LLC
Full Time
position Listed on 2026-06-27
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Systems Administrator, Technical Support
Job Description & How to Apply Below
Sikich LLC is seeking a Service Desk Supervisor in Alexandria, Virginia, to lead daily service desk operations and provide support in a large-scale enterprise environment of over 5,000 end users. This role involves mentoring service desk analysts, monitoring performance metrics, and ensuring compliance with ITIL standards.
The ideal candidate will have a minimum of 5 years of ITSM technical support experience, with a focus on leading cross-functional teams. The compensation for this role is $100,000, reflecting the candidate's geographic location and experience.
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