Senior Multifunctional Field Technical Support; MFTS Help Desk

Senior Multifunctional Field Technical Support Professional

This position is contingent upon contract award. A secret security clearance is required.

Active DoD Secret Clearance

Onsite daily with regional travel

The CONUS Biometric Field Systems Technician supports the installation, maintenance, repair, and operational readiness of Biometric Collection Capability (BCC) systems across military installations. This role involves direct field support for biometric hardware and software systems, ensuring reliable performance in both mobile and static environments in support of Army Total Package Fielding (TPF) and associated lifecycle sustainment activities. Travel is required.

• Experience with Microsoft Office
• Verbal and written communication skills
• Ability to work both collaboratively and individually
• Critical Thinking Skills
• Ability to give presentations and briefings as needed
• Customer Service Support Skills

• Install, configure, and field BCC devices at various military locations, including mobile and fixed-site systems
• Support Army Total Package Fielding (TPF) activities, including New Equipment Fielding (NEF), New Equipment Training (NET), Platform Integration (PI), and Technical Field Support
• Perform routine maintenance, diagnostics, troubleshooting, and repairs of biometric hardware and software systems to ensure optimal performance
• Provide on-site and remote technical support to end users, including responding to help desk tickets, phone calls, and email requests
• Diagnose and resolve software and hardware technical issues across biometric collection systems and supporting infrastructure
• Assist in the collection, processing, and management of biometric data, ensuring accuracy, integrity, and compliance with applicable standards and regulations
• Maintain detailed and accurate records of installations, maintenance actions, repairs, and system configurations
• Deliver user training on the operation and maintenance of biometric equipment to ensure effective system utilization
• Travel to CONUS and OCONUS military installations and field locations as required to support deployments and sustainment operations
• Support data entry, system updates, and operational reporting using Android and Windows-based systems
• Utilize knowledge of databases and networking fundamentals to support system connectivity and performance
• Must adhere to the company's AS9100 and QMS policies, procedures, and guidelines
• Other duties as assigned

• Bachelor’s Degree in a relevant discipline or two (2) additional years of relevant experience
• Seven (7) years of relevant experience providing technical support

• Experience supporting Army Total Package Fielding (TPF) processes, including NEF, NET, PI, and Technical Field Support
• Hands‑on experience installing, maintaining, and repairing electronic and mechanical systems
• Proficiency in operating Android and Windows-based systems
• Experience with data entry, technical documentation, and help desk/ticketing systems
• Knowledge of basic networking concepts and database systems
• Familiarity with biometric technologies, including fingerprint, iris, facial, and voice recognition systems
• Strong troubleshooting skills for both software and hardware environments
• Ability to travel frequently to support field operations
• Diagnose and resolve SW/HW technical problems. Record, track, and document help desk requests and resolutions

• Experience supporting military or government biometric systems or other mission‑critical fielded systems
• Familiarity with mobile biometric collection devices and ruggedized field equipment
• Experience providing end‑user training in operational environments
• Strong organizational skills with attention to detail in documentation and reporting

• Relevant prior work experience
• Education and certifications
• Specific skills and competencies
• Federal Government contract labor categories and wage rates
• Geographic location

• Health, dental, and vision insurance
• 401(k) plan with company matching
• Flexible Spending Accounts (FSA)
• Company‑funded disability and life insurance
• Paid time off (PTO) and company‑paid holidays
• Employee Assistance Program (EAP)
• Educational assistance and parental leave

We are an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.