Lead, IT Strategy & Resource Planning

Summary

The IT Strategy & Resource Planning Lead is responsible for supporting the strategic direction, coordination, and optimization of the organization’s Net Suite environment and systems that coordinate with Netsuite. This role serves as a key partner between business stakeholders, IT teams, and external vendors to help ensure Net Suite initiatives are properly prioritized, resourced, and aligned to organizational goals.

This position requires a blend of Net Suite knowledge, operational coordination, strategic thinking, and project planning capabilities. The ideal candidate can balance day-to-day platform needs while helping drive longer-term improvements, enhancements, and enterprise initiatives.

• Support the development and execution of the Net Suite roadmap aligned to business and operational priorities.
• Partner with business leaders and technical teams to gather requirements, identify opportunities for improvement, and help prioritize initiatives.
• Assist in evaluating business processes and recommending scalable Net Suite solutions.
• Help identify dependencies, risks, and resource needs across Net Suite-related initiatives.

• Coordinate resourcing needs for Net Suite projects, enhancements, support activities, and integrations.
• Support planning efforts across internal teams, consultants, vendors, and implementation partners.
• Monitor workload distribution, project timelines, and competing priorities to help ensure efficient delivery.
• Escalate risks, bottlenecks, or capacity concerns impacting Net Suite initiatives.

• Support ongoing administration, enhancement tracking, and operational improvements within the Net Suite ecosystem.
• Coordinate testing, documentation, issue tracking, and deployment activities related to Net Suite updates and changes.
• Help maintain governance standards, documentation, and process consistency.
• Partner with stakeholders to improve workflows, reporting, automation, and user experience.
• Serve as a liaison between business teams, IT, and external Net Suite partners.
• Track vendor deliverables, timelines, and follow-up items to support successful execution.
• Facilitate meetings, status updates, and communication regarding Net Suite priorities and progress.
• Develop and maintain reports, dashboards, and status updates related to Net Suite initiatives and operational health.
• Help track KPIs, adoption metrics, issue trends, and platform improvement opportunities.
• Contribute to process improvement efforts that increase efficiency, visibility, and operational effectiveness.

• 7+ years of hands‑on experience implementing, configuring, and supporting Net Suite, ERP systems, or enterprise technology initiatives.
• Experience coordinating projects, operational workflows, or system enhancements in a cross‑functional environment.
• Strong organizational and prioritization skills with the ability to manage multiple initiatives simultaneously.
• Ability to communicate effectively with both technical and non‑technical stakeholders.

• Expertise with ERP systems and ideally Netsuite.
• Ability to both envision and direct a greater strategy for the platform, while diving into and managing day‑to‑day details with Netsuite.
• Ability to effectively leverage artificial intelligence (AI) tools and technologies to streamline workflows, enhance productivity, and improve overall work quality.

This position operates in a typical office environment and requires the ability to perform essential job functions with or without reasonable accommodation. Physical requirements may include:

• Prolonged periods of sitting at a desk and working on a computer.
• Frequent use of hands and fingers for typing, handling documents, and using office equipment.
• Occasional standing, walking, bending, and reaching.
• Ability to lift and carry up to 30 pounds as needed.
• Clear verbal and written communication skills for effective interaction with colleagues and stakeholders.

This position follows a hybrid work…