A​/V Operations Lead

A/V Operations Lead

An Audio/Visual (A/V) Operations Lead directs the daily workflows of A/V technicians and event production teams. They oversee the end-to-end execution of A/V services, manage equipment inventories, and troubleshoot complex technical issues to ensure flawless in-person, virtual, and hybrid meetings or events.

Key Responsibilities

• Team Leadership:
  Manage A/V staff scheduling, mentor junior technicians, and oversee hiring, training, and performance evaluations.
• Event & Project Execution:
  Coordinate the setup, operation, and strike of lighting, sound, and video equipment for conferences, boardrooms, and live events.
• Equipment & Asset Management:
  Maintain hardware inventories, ensure equipment integrity, schedule routine preventative maintenance, and coordinate replacements.
• Technical Support:
  Serve as the top-tier escalation point for complex A/V and video conferencing (VTC) troubleshooting and incident management issues. Monitor all customer A/V requests to resolution
• Client Relations:
  Partner with clients and stakeholders during the event-planning phase to identify requirements and provide tailored technical solutions.
• Budget & Logistics:
  Assist with department budgeting, labor cost projections, and vendor management.
• SLA Compliance:
  Monitor team performance metrics to ensure all support tickets and event requests meet established Service Level Agreements (SLAs).
• Vendor Management:
  Coordinate with external A/V rental houses, internet service providers, and equipment manufacturers for specialized event support and warranty repairs.

Qualifications & Skills

• Experience:
  
  3–5 years of progressive experience in A/V VTC Operations Management, Incident Resolution and A/V VTC Integration support.
• Technical Expertise:
  Hands-on proficiency with video projection systems, monitors, matrix switchers, digital mixing consoles, A/V VTC configuration, and control systems (e.g., Crestron, AMX).
• Leadership:
  Strong mentorship, delegation, and conflict-resolution skills.
• Security Clearances:
  Requires Minimum Active DoD Secret clearance