Exchange Operations Lead

Description

At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customer's success. We empower our teams, contribute to our communities, and operate sustainably. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business.

Unleash Your Potential

Leidos is seeking an Exchange Operations Lead to support a large enterprise IT contract for the DOD. This role requires an individual with experience developing and implementing on‑prem Microsoft Exchange solutions in small, medium, and large enterprise environments including physical and virtual server technologies.

Responsibilities include conducting technical planning for hardware and software upgrades, reviewing and developing implementation and upgrade guides, updating documentation to support Risk Management Framework (RMF) Authority to Operate (ATO) and extension requests. The candidate will perform requirements analysis, functional analysis, and requirements allocation with engineering and operations staff to meet the customer's intended timeline for upgrades. Additional duties include technical assessment, integration support, system testing for functionality and security compliance, and quality assurance of production implementation.

Solutions span Microsoft Exchange 2019 on‑prem, Microsoft Exchange 2025 SE on‑prem, M365 Exchange Online, and hybrid solutions covering various classifications, size/scope, redundancy/resiliency, and mission requirements.

In this position, the individual will provide systems and software support in a large, multi‑enclave enterprise environment, oversee day‑to‑day work taskings for the Exchange Operations team, and ensure projects are planned, tracked, executed, and incidents are responded to in a timely manner. The role requires technical, customer‑oriented focus and familiarity with SharePoint. Detail orientation and excellent oral and written communication skills are essential.

• Remotely log into servers to perform technical software configuration, rebooting, and remedial actions.
• Provide Tier 2 Operations support for implementation, troubleshooting, maintenance, and monitoring of physical and virtual servers.
• Distinguish isolated user problems from enterprise‑wide application and system issues, advise leadership of root causes, recommend fixes, and document resolutions.
• Collaborate with peers and other service lanes to analyze network latency and address connection and user‑experience issues.
• Collect data, conduct analysis, and develop and implement solutions according to Problem Management guidelines.
• Establish and maintain a comprehensive availability and capacity management solution using best practices.
• Provide follow‑up reports (technical findings, feedback, resolution steps) for root‑cause analysis, operational assessment, and process improvement initiatives.
• Support customer requirements in a 24/7/365 mission environment and provide on‑call support during outages occurring after hours.
• Update operations and monitoring documentation for 24/7/365 Operations Watch personnel.
• Troubleshoot email routing devices and security services (McAfee/Trellix, Microsoft Defender, Edge).
• Perform day‑to‑day oversight for Exchange Online within an Office 365 hybrid/cloud environment.
• Manage roles, services, and permissions in accordance with Government Service Owner and Cyber Security mandates.
• Create, test, and implement Power Shell scripts to automate and standardize routine tasks and monitoring.
• Manage project goals and assignments, oversee major upgrades, minor modifications, and restoration efforts after service degradation and outages.
• Manage work assignments for team, review and assign customer incidents, requirements, and tasks within Service Now ITSM.
• Manage work performance for subordinates, provide feedback, and document performance against goals and corporate guidelines.
• Review and approve timecards for subordinates in compliance with corporate, contract, and government standards and policies.

• Experience…