Legal IT Engineer, Level 2 — Managed Services

Description

Support Engineer
- Managed Services | Legal Industry Specialist

What to expect when you join Sikich

Team members at Sikich have a lot in common while also being part of a rich and varied group of contributors, creating a distinct and thriving culture. Chief among our commonalities is a desire for growth and a shared unity of purpose in our professional lives. We believe that through diverse perspectives, challenging the status quo and rewarding action, we accelerate innovation and drive growth - for our clients, for ourselves and for our communities.

The professional services landscape continues to evolve. For Sikich, this means we have an opportunity to further cement our leadership position in this industry and continue to grow our organization in increasingly exciting ways. This growth is meaningful for every team member at our company because larger companies simply see more interesting client opportunities and can attract impressively talented individuals like you.

Through a dedicated focus on key business priorities and intentionally creating a rewarding employee experience, Sikich has developed into a highly regarded provider of professional services and a sought-after employer of choice.

Do you want to work with other skilled and agile practitioners who thrive on challenge and growth? We believe everyone has untapped potential. That's why we lead with vision and act fast, pairing deep expertise with practical solutions. Our teams cut through complexity and deliver real impact. It's our hope that youfind more than just a job. At Sikich, you'll find optimism, clear insights and genuine warmth, without egos.

Are you ready to grow with us?

Position summary

Sikich LLC is seeking a Support Engineer
- Managed Services | Legal Industry Specialist join our Managed Services team. This is a Level 2 support role with a defined specialty focus on legal industry clients. The role is generalist in scope, covering end user support, server administration, and common SMB infrastructure, with added subject matter ownership around law firm environments and the tools attorneys and legal staff depend on daily.

As a Level 2 engineer, you will serve as a key escalation point for Level 1 engineers, providing remote support and management of end users, servers, and day-to-day IT needs across a mix of small and mid-size clients, with a concentration on regional and solo law firm accounts. You will apply your understanding of how law firms operate, what platforms they rely on, and why certain issues carry outsized urgency to both the ticket queue and the runbooks and documentation that help the broader team support legal clients more effectively.

What will you do in this role?

Technical Support

• Serve as the escalation point for associate-level engineers, taking ownership of end user, server, and infrastructure issues through to resolution.
• Triage and troubleshoot incidents and service requests across a mixed SMB client base, with particular attention to legal client issues that carry elevated urgency due to court deadlines, filing windows, or time-sensitive billing cycles.
• Support legal document workflows including redlining, track changes, document comparison, PDF editing, and metadata management, understanding that failures in these workflows often carry immediate business impact for legal clients.
• Work with Level 3 engineers to escalate complex issues and build exposure to more advanced concepts.
• Assist junior team members with training and day-to-day technical questions.
• Handle first call resolution for routine end user requests as needed.
• Track time and document technical effort accurately in the PSA.

Legal Industry Specialization

• Serve as the team's subject matter resource for legal industry client environments and workflows.
• Develop and maintain working knowledge of IT tools common in law firms, including practice management, document management, billing, and legal research platforms, and how they connect to the underlying infrastructure the team supports.
• Understand the business context behind legal IT priorities: court deadlines, matter confidentiality, billing cycle pressures, and considerations around client…