System Engineer

Job details:

• Hosted by:
  Merwan Zattam
• Salary: $95,000 - $110,000 per year

We are seeking a Systems Engineer to support a large‑scale technology deployment in a customer‑facing environment. This individual will serve as a key technical resource responsible for system performance, operational support, troubleshooting, upgrades, and client engagement. The ideal candidate combines strong infrastructure and systems administration experience with excellent communication skills and a customer‑first mindset. This role requires someone who can independently manage priorities, solve complex technical issues, and work collaboratively across Operations, Software Engineering, and Quality Assurance teams.

• Serve as the primary liaison for customers by responding to operational questions, incidents, and technical issues.
• Support and maintain Network Video Recorder (NVR) and video management systems.
• Troubleshoot and resolve hardware, software, networking, and communication issues.
• Participate in customer meetings, technical reviews, and change control processes.
• Perform system upgrades, patches, and maintenance across Linux, Windows, and commercial off‑the‑shelf (COTS) applications.
• Monitor and support containerized applications and infrastructure environments.
• Collaborate with Software Engineering and QA teams to test, validate, and deploy new products and enhancements.
• Deliver operational and technical training to end users and operations staff.
• Assess system performance and identify opportunities for operational improvements and technology enhancements.
• Participate in an on‑call rotation to support critical systems during off‑hours.

• 3+ years of experience supporting enterprise systems, infrastructure, or application environments.
• Strong troubleshooting and root cause analysis skills.
• Experience supporting Linux and Windows operating systems.
• Experience with Kubernetes and containerized application environments.
  
  Ability to independently manage workloads, prioritize tasks, and work with minimal supervision.
• Strong verbal and written communication skills.
• Customer service‑oriented mindset with proven client‑facing experience.
• Experience working across cross‑functional technical teams.

• Intelligent Transportation Systems (ITS) industry experience.
• Experience supporting Network Video Recorder (NVR) platforms.
• Familiarity with video streaming technologies and protocols, including:
  • RTSP
  • WebRTC
  • ONVIF
• Experience supporting mission‑critical or 24×7 operational environments.
• Exposure to software deployment, testing, and release management processes.

• Advanced Troubleshooting
• Kubernetes & Container Technologies
• Customer‑Facing Communication
• Linux Administration
• Workload Prioritization & Ownership

• Bachelor's degree in Information Technology, Computer Science, Engineering, or related field preferred.
• Equivalent technical training and relevant experience will be considered.

• Medical, dental, and vision insurance
• Company‑paid life insurance
• Short‑ and long‑term disability coverage
• 401(k) retirement plan
• Flexible Spending Accounts (FSA)
• Paid holidays, sick time, and personal leave
• Employee Assistance Program (EAP)
• Education reimbursement and professional development support

Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories.

It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions. Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable…