Cloud Customer Success Manager

Job Number: R0243177

Cloud Customer Success Manager

As a digital transformation professional, you know that implementing improved digital initiatives with effective collaboration, communication, and problem solving is crucial for your client’s future. You’re eager to apply your DoW experience and cloud knowledge to help our Army customers navigate their way into the cloud. We’re looking for someone like you to help organizations solve their traditional business challenges with new digital strategies and solutions.

As a digital transformation specialist on our team, you’ll be trusted to work with customer teams to guide them from their on premises environments to our secure cloud. Using our customer processes, you’ll work closely with key stakeholders and other technical professionals to ensure our customer's success.

• 2+ years of experience performing contract support with government agencies, including the DoD
• 2+ years of experience with AWS and Azure cloud technologies concepts, best practices, and client solutions
• Experience with Agile Framework Methodologies and tools, such as Atlassian Suite products
• Experience serving as a primary contact for customers, managing their journey from onboarding through renewal and advocacy
• Experience with case management such as managing customer escalations and coordinating cross‑functional resolutions
• Experience facilitating scope, requirements, prioritization, and business process meetings with project stakeholders, including presenting epic and task prioritization and grooming, refining product backlog, and planning product deliverables
• Experience developing documents for IT applications, system specifications, and functional technical documentation according to existing standards and methodologies with minimal guidance to drive, schedule, and execute efforts for new solutions, features, integrations, deployments, and operations
• Ability to drive and execute analyst tasks based on customer use cases, dependencies, and priorities
• TS/SCI clearance
• Bachelor’s degree

• Experience with DoD or Army organizations
• Experience with case management technologies, such as Service Now
• Experience with cloud migration of IT systems or digital transformation
• Knowledge of cyber security concepts and DoD Risk Management Framework (RMF)
• Bachelor’s degree in Business, Information Technology, or a related field
• AWS Cloud Practitioner or Azure AZ900 certifications a plus
• Professional Scrum Master (PSM), Agile Practitioner, or Agile Project Delivery Management (APM) Certification

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; TS/SCI clearance is required.

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well‑being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work‑life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full‑time and part‑time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen’s benefit programs.

Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual’s particular combination of education, knowledge, skills, competencies, and experience, as well as contract‑specific affordability and organizational requirements. The projected compensation range for this position is $69,400.00 to $ (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen’s total compensation package for employees.

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