Support Specialist, ASD

Headquarters, 333 John Carlyle, Alexandria, Virginia, United States of America

Posted Friday, July 10, 2026 at 4:00 AM

TITLE
:
Support Specialist, Analytical Services Division (ASD)

FLSA
:
Non-exempt

DIVISION
:
Analytical Services Division

DEPARTMENT
:
Analytical Services Division

TRAVEL REQUIREMENT
:
Ability to travel as needed (conferences, training, etc.).

HOURS and SCHEDULE
:
Monday – Friday, 9:00am to 5:30pm (37.5 hours within five (5) days per week); unless otherwise required or approved by management. Ability to work flexible schedule to include evening hours and weekends, as required

REPORTS TO
:
Works under the general supervision of a Child Sex Trafficking Team Supervisor but works collaboratively with the entire ASD Management Team

RESPONSIBILITY FOR PUBLIC CONTACT
:
Position requires daily contact with law enforcement and at times reporting people (public) on sensitive issues requiring courtesy, discretion, and sound judgment

LICENSING AND CERTIFICATION
:
Must be eligible to apply for VCIN certification which requires either U.S. citizenship or having been a lawful resident of the U.S. for the past 10 consecutive years. Must obtain VCIN certification within three (3) months of hire and maintain certification including completion of all required training. VCIN certification requires background screening, to include fingerprinting, criminal history check, and professional references

GENERAL DESCRIPTION
:

Position is responsible for providing overall support to the Child Sex Trafficking Team (CSTT) within ASD including some analytical work on child sex trafficking requests. The Support Specialist will also perform administrative support for the Child Sex Trafficking Recovery Services Team (RST), including entering and maintaining information in Salesforce. The Support Specialist is the primary person responsible for entering requests for analytical assistance, soliciting and entering feedback, and monitoring work queues to enter analyst/resources specialist assignments.

These reports may contain details about child abductions, child abduction homicides, pornographic content or links to pornographic content online. This content may depict minors and/or adults. Such assistance requires an employee that can handle exposure to sensitive content as well as demonstrate a high level of accuracy and thoroughness in their work product.

The Support Specialist is also responsible for various additional projects and the position requires an enthusiastic and a self‑motivated candidate who possesses abstract thinking and a tenacious perspective to further our efforts surrounding NCMEC’s mission.

• This position requires the ability to access and use NCIC/Nlets data after successfully completing VCIN certification
• Enter all technical assistance requests, Cyber Tipline reports, and external Requests for Information from law enforcement related to analytical assistance in cases involving missing/abducted children and child sex trafficking
• Monitor work queues involving Cyber Tipline reports, external requests for information, and child sex trafficking recovery services to assign reports and cases to the appropriate analyst or resource specialist
• Enter information and create cases within Salesforce related to missing children being exploited through sex trafficking
• Review Case Manager documentation to identify when missing child cases are ready for outreach by the Recovery Services Team
• Review current and historical missing child case files to create summary notes to support Recovery Services Team efforts
• Enter and assign leads generated through recurring batching for cases involving missing/abducted children and child sex trafficking
• Responsible for disseminating requests for feedback on cases in which ASD has provided analytical assistance including entering any responses received into the appropriate report. The cases may be generated through the Cyber Tipline, Call Center, NCMEC case managers, or law enforcement direct contact. This may include follow up phone calls and email communication to solicit information regarding the outcome of report
• Handle information requests,…