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Service Desk Analyst - Tier I/II IT & Cyber Ops
Job in
Alexandria, Fairfax County, Virginia, 22350, USA
Listed on 2026-07-15
Listing for:
Rividium
Full Time
position Listed on 2026-07-15
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support
Job Description & How to Apply Below
RiVidium is seeking a Service Desk Analyst to provide Tier 1/2 support across applications and platforms, ensuring timely issue resolution and clear documentation. The role supports 24/7/365 operations and requires strong communication and teamwork in a mission-focused IT delivery environment.
The successful candidate will handle ticketing, knowledge base updates, and incident communications while maintaining high levels of customer service and security awareness in a government-focused setting.
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