IT and A​/V Technician

Position Overview

Position serves as initial technical support for classroom technology.

• Establish and troubleshoot IP, ISDN, and satellite video teleconferences; provide end‑user support for VTC equipment and perform scheduled maintenance on VTC equipment.
• Work with academic, business, event, and other university staff to determine VTC requirements and ensure uninterrupted teleconferences with all equipment operating properly.
• Use, maintain, troubleshoot, repair, or escalate issues with Crestron Room Controls, A/V mixers, processors, microphones, projectors, monitors, and other A/V equipment.
• Serve as onsite technical help desk for IT equipment, including classroom PCs, laptops, UPS devices, connection cables, VoIP phones, printers, and network jacks; maintain, troubleshoot, repair, or escalate issues with these devices and peripherals.
• Document technical problems clearly so that other support personnel can address them if necessary.
• Provide customer‑service support when interacting with students, faculty, staff, military personnel, and the general public.

• High school diploma or equivalent; preference for bachelor’s degree or higher education.
• Extensive experience with IT and Audio/Visual (A/V) equipment, software, and professional services; substantial VTC experience, especially with Crestron Room Control Systems.
• General knowledge of office equipment and commercial telephone systems.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and general internet use in a business environment.
• Demonstrated oral and written communication skills, ability to work independently and in teams, initiative, multitasking, and a courteous, professional demeanor.
• Experience working in higher education or military environments and serving a diverse campus community.
• Ability to perform data entry at a minimum of 45 WPM.

Shift: Full‑Time / Part‑Time

Location:

Virginia Office

Job Type:
Computer Support Specialist

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

This position is currently accepting applications.