Junior Technical Writer

Responsibilities

• Developing, revising, and editing technical documentation in support of daily operations and major projects for a Tier 1 – Tier 3 project.
• Documentation may include, but is not limited to, technical procedure manuals, user manuals, programming manuals, service manuals, operational specifications, policies, and other related publications.

• 5 years of technical writing experience
• Bachelor’s degree in English, communications, computer science, or related field
• Technical Writing Expertise:
  Clear, concise, and accurate documentation for technical and non-technical audiences.
• Strong Research
  
  Skills:
  
  Ability to gather information from SMEs and translate into user-friendly content.
• Tool Proficiency:
  Microsoft Office Suite, PDF tools, and documentation platforms.
• Understanding of Tiered Support Models:
  Knowledge of Tier 1–3 responsibilities and escalation procedures.
• Compliance & Standards Awareness:
  Adherence to organizational and industry documentation standards.
• Content Structuring:
  Ability to create SOPs, FAQs, troubleshooting guides, and knowledge base articles.
• May be required to come onsite from time to time to work with teams to document information.

• technical writing
• documentation
• content structuring
• SOPs
• FAQs
• troubleshooting guides
• knowledge base articles
• research skills
• clear communication
• concise documentation

• ability to gather information
• translate technical content
• work with teams