RFID and ServiceNow Support Lead

At Evanhoe & Associates, we’re looking for outstanding professionals who share our commitment to quality, integrity, and service, and we work hard to cultivate a safe and rewarding workplace where you will thrive.

Evanhoe and Associates is seeking a RFID and Service Now Support Lead in support of the USPTO. The RFID and Service Now Support Lead's responsibilities focus on special projects assigned to the Inventory Support Team as well as normal Asset Management process review and task completion. This position will oversee the generation of Asset Management clean‑up reporting, data analysis and data issue corrective actions through the project manager and the USPTO Asset Management Program Manager and Task Order Manager.

This position is onsite in Alexandria, Virginia. The salary range for this position is $70,000–$85,000.

• Monitor status of all USPTO fixed RFID readers and lead RFID maintenance
• Troubleshoot down readers and repair or replace readers as needed
• Provide Service Now support and expertise in hardware asset management
• Create and distribute weekly schedule for telework and on‑campus assignments of IST field technicians
• Create and distribute monthly assignments for campus‑wide RFID scanning
• Process all RFID files and send to Asset Management database, Service Now SPM, for updates to Verified or Not Verified status of USPTO Assets
• Monitor and assign tickets assigned to Inventory Support team in Service Now SPM
• Perform monthly RFID scanning
• Update user locations both for USPTO campus and Home Use locations, updating asset location as needed
• Train technicians from other contracts on USPTO Mobile scanning procedures
• Receive new assets in Asset Management Database (Service Now SPM)
• Provide onsite support for Evanhoe/Aware Innovations RFID team

• Possess at least 5 years of related experience
• Possess prior experience with RFID hardware maintenance
• Possess prior experience with Service Now Hardware Asset Management
• Possess the ability to obtain and maintain a Public Trust clearance
• Possess excellent time‑management skills
• Possess experience with the following software:
  • Microsoft Office Suite applications, specifically Excel, Word, Access, Outlook, Microsoft Power Platform, PowerPoint, and Project

• Possess a Service Now Hardware Asset Management (HAM) certification

• 401(k) with immediate vesting
• Paid Federal Holidays
• Tuition Reimbursement
• Medical Insurance, including Vision and Dental Insurance
• Employer‑Paid Short‑Term and Long‑Term Disability
• Employer Paid Life Insurance
• Supplemental Life Insurance
• FSA/HSA Programs
• Commuter Benefits Program
• Adoption Assistance Program
• Employee Assistance Program (EAP)
• Caregiver Support Program
• Health Advocacy Program
• Financial Wellbeing Support

Evanhoe and Associates is an equal‑opportunity employer. Evanhoe and Associates does not discriminate in employment on account of race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service.

NOTE:

This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. It is intended to describe the general nature and work responsibilities of the position. This job description and the duties of this position are subject to change, modification and addition as deemed necessary by the Company.