RFID and Service Support Lead

RFID and Service Now Support Lead

Ping Wind is seeking a RFID and Service Now Support Lead in support of the USPTO. The RFID and Service Now Support Lead's responsibilities focus on special projects assigned to the Inventory Support Team as well as normal Asset Management process review and task completion. This position will oversee the generation of Asset Management clean-up reporting, data analysis and data issue corrective actions through the project manager and the USPTO Asset Management Program Manager and Task Order Manager.

Responsibilities include:

• Monitor status of all USPTO fixed RFID readers and lead RFID maintenance
• Troubleshoot down readers and repair or replace readers as needed
• Provide Service Now support and expertise in hardware asset management
• Create and distribute weekly schedule for telework and on campus assignments of IST field technicians
• Create and distribute monthly assignments for campus wide RFID scanning
• Process all RFID files and send to Asset Management database, Service Now SPM, for updates to Verified or Not Verified status of USPTO Assets
• Monitor and assign tickets assigned to Inventory Support team in Service Now SPM
• Perform monthly RFID scanning
• Update of user locations both for USPTO campus and Home Use locations, updates asset location as needed
• Train technicians from other contracts on USPTO Mobile scanning procedures
• Receive new assets in Asset Management Database (Service Now SPM)

Required qualifications include:

• Possess at least 5 years of related experience
• Possess prior experience with RFID hardware maintenance
• Possess prior experience with Service Now Hardware Asset Management
• Ability to obtain and maintain a Public Trust clearance
• Experience with the following software:
  Microsoft Office Suite applications, specifically Excel, Word, Access, Outlook, Microsoft Power Platform, PowerPoint, and Project

Preferred qualifications include:

• Service Now Hardware Asset Management (HAM) certification

Salary range: $61k-$85K

The pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) job responsibilities, education, certifications, experience, as well as internal equity mapping and alignment with market data, or other applicable laws.

Veterans are encouraged to apply

Ping Wind, Inc. does not discriminate in employment opportunities, terms, and conditions of employment, or practices on the basis of race, age, gender, religious or political beliefs, national origin or heritage, disability, sexual orientation, or any characteristic protected by law.