Senior Manager, Content Strategy and Knowledge Management

About Reingold

Reingold is a full-service marketing and creative firm in Alexandria, VA. For more than 40 years, we've been driven by a simple mission: to help organizations - whether in the government, nonprofit, or business sector - as they strive to make the world a better place. We hire top-notch talent to develop and launch compelling, inventive communications campaigns, leveraging the latest technology and digital media strategies that enable our clients to meet their audiences where they are.

We're proud to say we've built a team of curious, passionate pros - from marketers and tech wizards to designers and strategists - who love what they do and bring their A-game every day. We take our work seriously, but not ourselves. We believe great ideas come from collaboration, humor, and a little bit of fun along the way.

When you work at Reingold, you get more than a job, you get a community. We offer competitive salaries, a comprehensive benefits package, a dynamic hybrid work environment, a vibrant workplace and growth opportunities in a variety of specialty areas. That means when we find great people (and they find us), they stick around for the long term.

Reingold's Technical Writing and Quality Assurance (TWQA) team strengthens client delivery by ensuring complex technical, operational, policy, programmatic, and training-adjacent content is clear, accurate, accessible, actionable, and aligned with audience needs. The team's hub-and-spoke model balances quality, speed, and cost control through a lean core team and scalable roster of specialists.

That's where you come in. The Senior Manager of Content Strategy and Knowledge Management is a senior content operations leader responsible for shaping, governing, and scaling Reingold's content and knowledge ecosystem. This role oversees strategy, standards, information architecture, lifecycle governance, quality assurance, analytics, and reusable knowledge assets that help teams create high-quality deliverables efficiently.

Working across account teams, subject matter experts, project managers, writers, editors, designers, learning specialists, digital teams, and client stakeholders, this role ensures content is findable, reusable, measurable, and aligned with client objectives, federal accessibility expectations, plain-language principles, editorial standards, and responsible AI use. The role also serves as a strategic advisor, functional leader, and mentor for content strategy, knowledge management, and quality improvement initiatives.

This is a hybrid role, requiring at least two days per week on site at Reingold's headquarters in Alexandria, VA.

• Lead content strategy for client-facing and internal technical, operational, policy, programmatic, web, learning-adjacent, and knowledge products.
• Establish and maintain governance frameworks, including content models, taxonomy, metadata, naming conventions, version control, templates, style guidance, review cycles, publishing standards, and quality gates.
• Conduct content audits, gap assessments, audience analysis, stakeholder interviews, and usability reviews to identify risks, duplication, findability issues, and improvement priorities.
• Develop content roadmaps, inventories, editorial calendars, decision logs, workflow maps, governance documentation, and reusable content libraries.
• Translate complex subject matter into clear, accurate, accessible, plain-language content that supports user needs, client goals, and measurable outcomes.

• Design, organize, and improve knowledge repositories, knowledge bases, intranets, shared drives, content management systems, and comparable platforms such as SharePoint, Confluence, and Service Now.
• Create and maintain sources of truth for procedures, guidance, job aids, playbooks, SOPs, templates, training support materials, editorial resources, and reusable assets.
• Improve information architecture, searchability, navigation, tagging, lifecycle management, ownership, and findability across repositories and delivery platforms.
• Oversee content intake, prioritization, workflow design, assignment coordination, review and approval routing, publication readiness, and archiving practices.
• Track content health, workstream status, review risks, resource needs, publishing progress, usage trends, and continuous improvement opportunities.

• Advise project leaders and clients on content strategy, content operations, knowledge management, quality assurance, governance, and scalable delivery models.
• Facilitate stakeholder sessions to gather requirements, align decision makers, resolve content issues, manage competing priorities, and convert feedback into action.
• Lead, mentor, and review the work of writers, editors, content strategists, technical writers, consultants, contractors, and other contributors.
• Partner with project…