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Customer Service Rep III
Job in
Alexandria, Fairfax County, Virginia, 22350, USA
Listed on 2026-09-12
Listing for:
Global Communications Services
Full Time
position Listed on 2026-09-12
Job specializations:
-
IT/Tech
Technical Support, IT Support, HelpDesk/Support
Job Description & How to Apply Below
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Job TitleCustomer Service Rep III
Job TypeFull-time
EducationHigh School
Experienced (Non-Manager) CategoryCustomer Service
Job Description- Perform military base-level communications coordination efforts telephonically in support of hardware and application implementation, address security issues as identified, and maintain the appropriate information in the automated trouble ticket system.
- Identify infrastructure requirements and require facility personnel to install infrastructure components as directed by the Project Manager.
- Provide telephonic support to installation team during the implementation of new software and hardware components.
- Perform troubleshooting of issues that occur during and after implementation.
- Telephonically support the user community by troubleshooting network connectivity issues with base facility infrastructure teams. (centralized dial devices, routers, and firewall administration devices)
- Follow procedural guidelines to respond to and/or research customer problems.
- Provide support for additions, relocations, upgrades, and removal of DEERS and RAPIDS systems and servers.
- Demonstrate
- Knowledge of the Windows 7 and Windows 10 desktop environment
- Knowledge with all network hardware configurations for users of the customer’s database to include the topology, server and workstation hardware platforms, and associated peripherals relative to the applications
- Strong customer service skills and experience with troubleshooting leased line problems.
- Expertise to perform IP packet analysis to determine network errors and/or conflicts.
- Knowledge of data communications protocols and utilities (TCP/IP) and possess the ability to perform rudimentary packet analysis.
- Knowledge of LAN/WAN hardware components (routers, switches, DSU/CSU, Cat5)
- Strong working knowledge of the Windows 7 and Windows 10 desktop environment
- Strong working knowledge of PC and peripheral devices (card readers, printers, keyboard, mouse, monitor, digital cameras, and other associated hardware)
- Strong working knowledge of Leased line fault isolation
- 2 years experience using ticketing system applications
- Demonstrate strong customer service skills and prior experience with troubleshooting leased line problems required.
- High School Graduate, or equivalent
- Ability to type 25 words per minute
- Punctual
- Reliable
- Demonstrated strong verbal and written communication skills
- Ability to multi-task
- Effective listening skills
- Prior customer service experience – 6 + months
- Security + certification is a plus,
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