IT Support Specialist

Job Details

Job Location:

ALEXANDRIA, VA 22312

Salary Range: $46,000.00 - $55,000.00 Salary/year

Job Title-IT Support Specialist

Company
- Spectra Credit Union

Location-Alexandria VA

Are you ready to take your career to the next level by working with a spectacular company?

The IT Support Specialist will perform multiple tasks, such as planning and delivery of customer support services, including installation, consultation, troubleshooting, user assistance, and training.

• Provide fast and useful technical assistance on computer systems.
• Perform system installs, upgrades, and debug software applications.
• Troubleshoot and offer viable solutions to various hardware and software problems.
• Perform remote troubleshooting through diagnostic techniques and pertinent questions.
• Provide excellent technical knowledge and communicate effectively to understand the problem and explain its solution.
• Direct unresolved issues to the next level of support personnel.
• Analyze and identify trend issue reporting and devise preventative solutions.
• Identify and suggest possible improvements to procedures.
• Travel to the branch locations to provide IT support.

• Service and Quality Focused
• Adaptable
• Detail Oriented
• Collaborative and Team Oriented
• Self-Motivated
• Critical Thinker and Problem Solver
• Positive Attitude
• Time management
• Software installation
• Communicator

• A high school diploma or GED is required.
• One to two years of work experience in a help desk setting.

Are you ready to build a more vibrant future? This is more than a job; it’s a rewarding career.