Senior Technical ServiceNow Consultant

Senior Technical Service Now Consultant

As a Senior Technical Consultant with Everforth Glide Fast, you will develop, design, and own technical solutions on the Service Now platform. You will provide administration, application development, maintenance, and technical support by using best-practice web programming techniques to configure robust client solutions, utilizing the Service Now platform. In this role, you will operate independently while actively mentoring and supporting other Technical Consultants.

You will serve as a trusted advisor across multiple products and processes, take a strategic role in product implementations, and consistently align your work with the broader project vision to drive meaningful, value-based outcomes for clients.

Essential Functions:

• Deliver consulting services to install, configure, and integrate Service Now products based on defined requirements
• Develop custom software solutions using scripting and development tools within the Service Now platform
• Prepare and maintain technical documentation as required by customer contracts and internal processes
• Build and maintain custom configurations including business rules, client scripts, script includes, UI policies, ACLs, data policies, and UI scripts
• Troubleshoot configuration and scripting issues to ensure platform stability
• Participate in requirements reviews, validation sessions, and Scrum ceremonies
• Deliver high-quality work on time, resulting in measurable impact and positive client feedback
• Conduct peer code reviews to maintain development standards
• Operate independently while mentoring and supporting other Technical Consultants
• Provide support to project architects during solution design and implementation
• Lead implementation sessions and contribute to best practice adoption
• Demonstrate a commitment to continuous learning by staying current with service delivery solutions, technologies, and methodologies, and quickly developing proficiency in new products as required
• Maintain professionalism and an uninterrupted work environment during all client meetings and interactions
• Demonstrate strong corporate citizenship by completing required administrative tasks such as timesheets, feedback forms, and internal documentation accurately and on time

Additional Functions:

• Contribute to continuous improvement initiatives across the organization, supporting development of best practices and delivery methodologies
• Contribute to internal knowledge growth by participating in Centers of Excellence (COE's), presenting knowledge sharing sessions, and Share the Wealth (STW)

Skills/

Experience:

• Demonstrates full proficiency in the required experience, skillset, software tools, and knowledge areas as outlined in the Delivery Competency Matrix
• Soft Skills:
  
  Self-motivated and accountable, with the ability to take initiative, manage competing priorities, and deliver results independently
• Organized and solution-oriented, with strong time management skills and a proactive approach to problem-solving
• Clear and confident communicator with strong proficiency in English—verbal, written, and presentation—with the ability to convey information effectively to both technical and nontechnical audiences
• Collaborative and open to feedback, with a strong ability to build relationships and work cross-functionally
• Skilled in conflict mediation, with the ability to navigate sensitive situations with professionalism, empathy, and sound judgment
• Customer- and stakeholder-focused, with a consultative mindset and the ability to build trust and understand evolving needs
• Detail-oriented and analytical, with strong troubleshooting skills and a commitment to accuracy and follow-through
• Adaptable and composed in dynamic environments, consistently demonstrating integrity and balanced decision-making
• Certifications/
  
  Education:
  
  Meets the certification criteria outlined in the Delivery Competency Matrix
• Maintain an active government security clearance if applicable (TS/SCI clearance)

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including Clearly Rateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.