IT Service Desk Lead - Incident & SLA Leader; On-Site
Job in
Alexandria, Fairfax County, Virginia, 22350, USA
Listed on 2026-08-24
Listing for:
Akima
Full Time
position Listed on 2026-08-24
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Systems Administrator, IT Project Manager
Job Description & How to Apply Below
SUVI Global in Alexandria, VA is seeking a Service Desk Lead to oversee Tier 1 and Tier 2 support, aligning incident resolution with ITIL-based practices.
You will supervise staff, manage daily workflows, escalate to higher tiers, and maintain a knowledge base while driving process improvements with IT leadership.
Required are a Secret clearance, a bachelor’s degree, IAT Level II, 9 years in helpdesk roles, 3 years of people management, and Service Now/M365 experience.
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