Supervisor, CyberTipline

Headquarters, 333 John Carlyle, Alexandria, Virginia, United States of America

Posted Thursday, August 27, 2026 at 4:00 AM

National Center for Missing & Exploited Children

Position Description

DATE PREPARED :
October 2021

DATE REVISED: February 2026

FLSA :
Exempt

DEPARTMENT :
Cyber Tipline

AREA OF SPECIALITY: Cyber Tipline

TRAVEL REQUIREMENT :

Occasional travel for public speaking engagements out of state is required.

HOURS and SCHEDULE :

Basic hours are Monday – Friday, 9:00am to 5:30pm (37.5 hours within five (5) days per week); unless otherwise required or approved by management. On-call availability, flexibility in scheduling, after-hour, and weekend response for this position is required.

SUPERVISION RECEIVED :

Position reports to the Cyber Tipline Program Manager.

SUPERVISION EXERCISED :

This position supervises a team of Cyber Tipline Support Specialists and/or Analysts in their daily functions.

RESPONSIBILITY FOR PUBLIC CONTACT :

Position requires daily written and verbal contact with members of the public, law enforcement, electronic service providers, NGOs, and other external stakeholders. Courtesy, empathy, discretion, and sound judgement are required.

LICENSING AND CERTIFICATION :

None

GENERAL DESCRIPTION :

Position is responsible for serving as an issue leader on Cyber Tipline report processes and as a team leader for assigned Cyber Tipline support specialists and/or analysts. Position provides oversight of Cyber Tipline staff functions, coordinates the workload of his or her team, and may serve as a backup for other Cyber Tipline teams as needed. The Supervisor displays a mastery of the Cyber Tipline system, serves as a subject matter expert on Cyber Tipline report processing, identifies new and emerging reporting trends, and works closely with the Program Manager to strategize and implement new processing guidelines and tools.

The Supervisor is responsible for determining areas of processing improvement and will be in frequent communication with the Program Manager regarding current issues and will provide suggestions for necessary change. Position will work with the Cyber Tipline Project Specialist, ESP Liaison to strategize processing based on ESP reporting trends, and with the Program Manager and ECD Technical Vertical to assist in the implementation and testing of new report processing systems and technology initiatives as needed.

The Supervisor position serves as a liaison between the Program Manager and staff, with the ability to handle issues as appropriate while recognizing when to alert and involve the Program Manager as necessary.

This position requires an individual with excellent communication, demonstrated leadership capabilities, and strong analytical skills, who can remain organized and responsive to needs in a fast-paced environment. Qualified candidates are enthusiastic and self-motivated, enjoy working cross-programmatically, mentoring others, and assessing trends and patterns in reporting. Further, candidates possess abstract thinking skills and the ability to enhance and deliver on assigned projects of work.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

• Work directly with the Program Manager to analyze incoming Cyber Tipline reports to determine report patterns and emerging trends.
• Communicate daily with the Program Manager about findings and assist in determining workflow processes and policy based on reporting trends and volume.
• Assist in overseeing the identification and prioritization of incoming high value Cyber Tipline reports through internal customized alerts.
• Monitor report intake for incomplete data, reporting errors, and systems inaccuracies, and troubleshoot with the Program Manager and ECD Technical Vertical on required changes or updates.
• Review child…