More jobs:
Technical Lead, IT/Tech, IT Support
Job in
Alexandria, Fairfax County, Virginia, 22350, USA
Listed on 2026-09-02
Listing for:
Constellation West
Full Time
position Listed on 2026-09-02
Job specializations:
-
IT/Tech
IT Support, Systems Administrator
Job Description & How to Apply Below
- Favorable Tier-1 investigation (immediate NBIS T1 suitability eligibility) - U.S. CITIZENSHIP REQUIRED per GOV requirements
- 4-year degree in STEM, or substantial equivalent recent specialized experience in lieu
- Availability for on-site support in Alexandria, VA
- Minimum fifteen (15) years of IT experience (or equivalent OTJ / EDU combination to equal total YoE)
- Minimum ten (10) years’ experience in a management position supporting at least Tier 2 specialized support desk in a large user environment
- Current ITIL certification
- Current Microsoft certification (MCSE, Microsoft Azure, or Microsoft 365, or similar)
- Experience with management of Service Level Agreements (SLAs)
- Tier 2 / Tier 3 technical troubleshooting experience supporting enterprise IT environments, including diagnosis and resolution of complex incidents beyond Tier 1.
- Hands-on experience with desktop software, endpoint hardware, and Government Furnished Equipment (GFE) support in large user environments.
- Strong technical proficiency in account administration, including identity, access, and user support functions.
- Demonstrated ability to diagnose and resolve issues impacting remote and telework users, including secure remote access and authentication.
- Experience serving as a technical escalation authority and subject matter expert during high-impact or complex incidents.
- Proficiency with IT Service Management (ITSM) processes, including incident, problem, and change management.
- Ability to perform root cause analysis and implement corrective actions to prevent recurring incidents.
- Favorable Tier-1 investigation (immediate NBIS T1 suitability eligibility) - U.S. CITIZENSHIP REQUIRED per GOV requirements
- 4-year degree in STEM, or substantial equivalent recent specialized experience in lieu
- Availability for on-site support in Alexandria, VA
- Minimum fifteen (15) years of IT experience (or equivalent OTJ / EDU combination to equal total YoE)
- Minimum ten (10) years’ experience in a management position supporting at least Tier 2 specialized support desk in a large user environment
- Current ITIL certification
- Current Microsoft certification (MCSE, Microsoft Azure, or Microsoft 365, or similar)
- Experience with management of Service Level Agreements (SLAs)
- Tier 2 / Tier 3 technical troubleshooting experience supporting enterprise IT environments, including diagnosis and resolution of complex incidents beyond Tier 1.
- Hands-on experience with desktop software, endpoint hardware, and Government Furnished Equipment (GFE) support in large user environments.
- Strong technical proficiency in account administration, including identity, access, and user support functions.
- Demonstrated ability to diagnose and resolve issues impacting remote and telework users, including secure remote access and authentication.
- Experience serving as a technical escalation authority and subject matter expert during high-impact or complex incidents.
- Proficiency with IT Service Management (ITSM) processes, including incident, problem, and change management.
- Ability to perform root cause analysis and implement corrective actions to prevent recurring incidents.
- Experience supporting large-scale environments (10,000+ users) in federal or regulated enterprise settings.
- Hands-on engineering background supporting Windows-based enterprise environments.
- Experience troubleshooting networking and connectivity issues affecting endpoint access, VPN, MFA, and remote access services.
- Familiarity with Secure Access Service Edge (SASE) or comparable secure remote access architectures.
- Experience mentoring or leading Tier 2 technical staff and serving as a technical lead within a support organization.
- Responsible for overall project management of complex, multi-task IT contracts.
- Provides Tier 2 management to include call management, accounts management, reporting and workforce management.
- Plans, organizes and manages groups of employees engaged in various technical duties.
- Provides administrative and technical direction to personnel, including reviewing hiring and termination considerations, coordinating contract approvals.
- Establishes improved procedures and…
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