Microsoft Administrator II

Years of

Experience:

7 years of experience

Bachelor’s degree in computer science, Information Systems, Engineering, or related field, or equivalent practical experience

The contractor shall provide IT Infrastructure support services, which includes Tier 1 Help Desk, Tier 2 End User Support, Tier 3 Server, Platform, and Network Infrastructure Support and Engineering. Services shall include, but are not limited to, technical assistance for hardware, software, and network issues; incident and problem resolution; service request management; infrastructure monitoring and support; hardware and software lifecycle support;

and management of escalation across all tiers.

Responsible for managing and maintaining the agency’s Microsoft-based IT infrastructure. This role includes overseeing the deployment, configuration, and support of Microsoft technologies such as Windows Server, Active Directory, Exchange, and Office 365 (O365), SharePoint, Teams, and Azure. The administrator ensures the secure, stable, and efficient operation of these systems by performing regular updates, backups, and troubleshooting tasks.

Key responsibilities include managing user accounts, permissions, and access controls to ensure system integrity and security. Microsoft Administrator II collaborates with cross-functional IT teams to support various and OCIO specific projects and initiatives, providing technical expertise to ensure Microsoft technologies are effectively integrated into the agency's overall IT strategy.

• Managing user accounts, permissions, and access controls to ensure system integrity and security.
• Collaborates with cross-functional IT teams to support various and OCIO specific projects and initiatives, providing technical expertise to ensure Microsoft technologies are effectively integrated into the agency's overall IT strategy.
• Managing and maintaining Microsoft-based IT infrastructure, including Windows Server, Windows 11, Entra , Active Directory, Intune, Exchange, and Office 365.
• Overseeing the deployment, configuration, and support of existing and future migrations Microsoft technologies.
• Performing regular updates, backups, and troubleshooting to ensure systems run smoothly and securely.
• Managing user roles, permissions, and access controls to maintain a secure IT environment.
• Collaborating with stakeholders to support various projects and initiatives.
• Providing technical expertise and ensuring servers, endpoints, and Microsoft services are effectively integrated into agencies overall IT strategy.
• Monitoring system performance and addressing any issues that arise.
• Implement and manage security policies to meet agency baselines, executive directives, and security requirements.
• Developing and maintaining documentation for system configurations and procedures.
• Providing technical support and guidance to end-users and other IT staff.
• Participating in disaster recovery planning and testing.
• Ensuring compliance with industry standards and regulatory requirements.
• Managing software deployment and updates through tools like SCCM and Intune.
• Implementing and maintaining monitoring systems for proactive and reactive support.
• Participating in on-call schedules and patch rotations to ensure continuous system availability.
• Maintaining M365 Conditional Access Policies.

As required, this role may need to support on-prem work at colo locations, including:

• Supporting end-to-end hardware installation such as rack and stack, cabling, labeling, and physical integration of servers, network, and storage systems
• Executing standard operating procedures (SOPs) for system builds, configurations, and deployments across on-prem and hybrid environments
• Providing…