Lead ServiceNow Platform Solution Architect Alexandria, VA Posted

The Office of Inspector General, Office of the Chief Information Officer (OCIO), provides comprehensive Information Technology (IT) services for approximately 2,000 end users across over 60 global locations. OCIO oversees and maintains all IT systems and communication capabilities supporting the OIG mission, including database administration, storage management, transition management, application services, mobile device management, IT asset management, domain services, network transport, and service desk operations.

The Lead Service Now Platform/Solution Architect serves as the senior subject matter expert for the Service Now platform within the OIG environment. This role will provide architectural oversight for the Service Now platform, including implementation roadmap development, integrations with authoritative enterprise systems, and platform lifecycle management. The Service Now Architect will work closely with business, cloud, application, cybersecurity, infrastructure, and data architects, as well as Service Now developers, administrators, engineers, and business stakeholders, to ensure solutions align with enterprise architecture, IT Service Management objectives, and mission priorities.

This position offers a hybrid work schedule, providing flexibility to work both remotely and onsite based on business and team requirements.

• Serve as the senior technical authority for the Service Now platform, establishing architectural standards, patterns, guardrails, and technical direction.
• Provide enterprise-level technical architecture, solution design, and platform governance for a complex enterprise deployment.
• Assess current and future-state Service Now architectural posture and define target-state designs to evolve maturity.
• Develop and maintain multiyear Service Now platform technical roadmaps aligned to strategic requirements.
• Provide architecture oversight across all major Service Now functional areas including ITSM, CSDM, CMDB, ITOM, integrations, data, security, AI capabilities, and solution delivery.
• Evaluate Service Now platform/product advancements and emerging technologies and fold applicable changes into architecture, maturity priorities, and roadmaps.
• Architect enterprise-level integrations and data flows between Service Now and other systems across the IT landscape.
• Conduct architecture and solution design reviews to ensure compliance with leading practices and Service Now standards.
• Coordinate technical decisions and architectural changes with Government stakeholders, Service Now representatives, enterprise contractors, and cross-functional teams.
• Ensure all solutions adhere to Service Now leading practices, security requirements, and enterprise design principles.
• Provide authoritative guidance in support of development, configuration, testing, release, and sustainment activities.

• Active Secret clearance.
• IAT Level II certification (e.g., Security+ CE or equivalent).
• Bachelor’s degree in computer science, information systems, IT, engineering, or related field.
• 8+ years of overall IT architecture, engineering, or platform leadership experience.
• 5+ years of hands-on Service Now architecture and solution design experience across multiple modules or enterprise-scale implementations.
• Proven experience establishing architectural standards, roadmaps, and enterprise technical patterns.
• Strong knowledge of Service Now ITSM, ITOM, CMDB/CSDM, integrations, data models, security, and workflow design.
• Experience working in complex, multi-vendor, high-security enterprise environments.
• Strong communication skills with the ability to interface with senior Government stakeholders and cross-functional teams.

• Service Now Certified Technical Architect (CTA) or Certified Implementation Specialist (multiple modules).
• ITIL v3+ certification.
• Experience with Now Assist / AI capabilities and Workflow Data Fabric concepts.
• Federal/DoD Service Now architecture experience.

This position is contingent upon contract funding. Applicants selected offered but cannot begin work until funding has been confirmed.

Hybrid

$190,000 - $200,000

• Regular - The company offers a comprehensive benefits program, including medical, dental, vision, life insurance, 401(k) and a range of other voluntary benefits. Paid Time Off (PTO) is offered to regular full-time and part-time employees.

Suvi, an Akima company, is not just another federal mission services…