Maintenance Supervisor

Overview

Avanath is proud to be named one of the top property management companies to provide affordable housing for the workforce. Cultivating the American Dream is the purpose that binds the Avanath team. At Avanath, every day is an opportunity to make a difference in someone’s life. Whether it is helping residents call one of our communities’ home, providing excellence in customer service, or championing our workforce, we are committed to creating an unforgettable experience as a great place to live, work, and be.

The Maintenance Supervisor is accountable for delivering on our commitments to our residents and is instrumental in helping Avanath provide superior customer service. This includes quality move-in, timely service, superb curb appeal, and personal attention to our residents and their homes. The Maintenance Supervisor works alongside the Community Manager to oversee the activities of assigned staff and vendors to ensure the maintenance of the property.

The incumbent in this role must possess a high degree of professionalism and positive engagement for our residents and the workforce.

• An Aptitude for Connecting
  —Must possess a strong sense for creating a sense of community and a drive to create a positive experience for all residents and staff. Success is driven by relationships built within the communities including vendor partners and regulatory and social services partnerships. Adopt a collaborative approach to foster consistent favorable circumstances for the Organization and the communities.
• An Authentic Attitude
  —Consistently demonstrate an open and professional attitude when addressing resident and staff concerns, including seeking resources within the organization.
• An Approach that is Positive and Professional
  —Demonstrate active listening and ensure residents and staff feel seen, heard, and valued while addressing challenges.

• At least 3 years of multifamily property maintenance experience.
• One year of supervisory experience required.
• Expertise in plumbing, HVAC, appliance repair, electrical, and carpentry work is required.
• HVAC and CPO certifications are highly desired.
• Valid Driver’s License.
• Very strong organizational skills and ability to handle multiple priorities.
• Solid interpersonal and customer service skills.
• Must be available for on-call and weekend work.

+ Resident Relations + Customer Service

• Demonstrate customer service skills by treating residents and others with respect, answering questions, responding sensitively to complaints about maintenance services and work orders with efficiency and urgency.
• Projects a favorable image of the community to achieve property objectives and public recognition.
• Ensure consistency, follow-up, and follow-through in dealing with residents on all matters.
• Enforce community policies delegated by the Community Manager.
• Assist and complete work orders generated from resident requests; diagnose defects, and perform repairs in accordance with established policies, safety standards, and code requirements.

+ Maintenance Management

• Coordinate, schedule and respond to resident/management requests and work orders.
• Ensure repairs and replacements for community common areas and units.
• Support cost-cutting and expense control by fixing rather than replacing parts when possible and using materials and tools efficiently.
• Inspect grounds, building and other community features daily to identify hazards and minimize liability concerns.
• Manage and order maintenance supplies within budget guidelines.
• Maintain preventative maintenance program to extend life of the community and minimize future repairs.
• Maintain organized maintenance shop and adhere to safety standards and OSHA guidelines.
• Maintain hazard communications program and promote safe work practices.
• Manage unit inspections and key control of the community.
• Maintain accurate records of service requests, EPA/OSHA standards, preventative maintenance, and work in progress.
• Participate in on-call emergency at the community.
• Plan and utilize property resources, equipment and supplies by obtaining bids/pricing from vendors, suppliers, and contractors.
• Direct and monitor maintenance,…