Property Operations Manager

The Property Operations Manager will ensure optimal financial performance and operational efficiency of a multi-family Low-Income Housing Tax Credit Program (LIHTC) community by managing day-to-day operations, maintaining compliance with legal and fair housing standards, and leading the community team. This role fosters resident satisfaction, oversees property projects, coordinates vendor activities, and applies high-level problem‑solving strategies to maintain a thriving and well‑managed community.

The ideal candidate has extensive knowledge of LIHTC, affordable housing regulations, and property management, excellent organizational skills, and is a creative problem solver who creates community stability and growth while ensuring customer satisfaction and driving processes to maintain the property’s financial health. This position reports directly to the Regional Operations Manager.

• Ensure the community meets or exceeds revenue goals through active budget management, diligent financial oversight, and comprehensive project management.
• Build, coach, and manage the operations team that contributes to a positive culture and maximizes output through strategic planning and execution.
• Manage team member performance, oversee strategic goal development, and complete quarterly performance evaluations.
• Assist with developing, implementing, and managing standard operating procedures (SOP) for all community operations activities to ensure consistency and accuracy in compliance with Fair Housing, LIHTC, and Affordable Housing laws and regulations.
• Uphold legal, regulatory, and fair housing standards in all property management activities, including leasing and resident interactions.
• Ensure audit and inspection readiness, reporting, and address any action items or corrections promptly and accurately.
• Collaborate with the Leasing & Compliance team to execute renewals and recertifications and ensure compliance with resident files.
• Collaborate with the Maintenance team to ensure turns and make‑readies are completed in a timely manner meeting company standards.
• Collaborate with the maintenance and asset management team to oversee community repairs, improvements, and renovations, ensuring they meet HALX quality standards.
• Coordinate with vendors and the maintenance team to ensure timely and cost‑effective completion of property maintenance and improvement projects.

• Oversee rent collection and complete eviction‑related activities, including sending notices, attending court, and collaborating with law enforcement.
• Enforce lease terms and policies to maintain community standards and legal compliance.
• Ensure accurate maintenance and storage of resident files, digital and hard copy, according to company and legal requirements.
• Address and resolve resident concerns promptly, fostering a positive living environment and ensuring high resident satisfaction.
• Implement initiatives to enhance the resident experience, including communication and resident engagement efforts.

• Maintain accurate and up‑to‑date financial, operational, and resident‑related records in Entrata, SharePoint, and other required platforms.
• Provide accurate reporting on property financials, operational updates, and resident satisfaction metrics, and address discrepancies and opportunities.
• Maintain professional and technical knowledge by completing required training, obtaining necessary certification, attending subject‑relevant educational workshops, and reviewing professional publications.
• Support HALX fundraising and brand‑building campaigns.
• Foster Housing Alexandria’s mission, culture, values, strategic plan, and commitment to diversity, equity, and inclusion.
• Perform other duties as directed.

• Five years of experience in LIHTC multi‑family property management or a similar role. Substit with one year of experience and an MA in property management or a related field.
• Ability to manage financial activities, including rentroll, budgeting, and expense tracking, with keen attention to detail.
• Strong understanding of legal and fair housing compliance, lease…