Manager, Client Transitions

Englewood NJ Office
10 Sterling Blvd
Suite 402
Englewood, NJ 07361, USA

Potomac DC MD Office
12505 Park Potomac Ave
Suite 400
Potomac, MD 20854, USA

Pathstone is a growing wealth management firm serving ultra-high net worth families, single family offices, foundations, and endowments. We are united by a clear purpose: to help clients pursue their Preferred Life — with clarity, confidence, and long‑term support across the full landscape of wealth and well‑being.

Our services include investment advisory, as well as integrated planning and coordination across key areas such as tax strategy, risk management guidance, wealth and estate planning support, philanthropic planning, and family governance — helping clients navigate complexity and make informed decisions aligned with their goals.

With more than 20 office locations and over $100 billion in client assets under management, advisory, administration, and related services, Pathstone has expanded significantly over the past five years, reflecting sustained momentum and continued investment in our team and platform.

Pathstone is committed to making a meaningful difference for clients and their families, while fostering a supportive, purpose‑driven environment for our professionals. Team members are encouraged to pursue their interests and contribute to the firm’s culture through committees and initiatives that help shape our shared mission.

Our people are our greatest asset, and we offer a competitive, flexible benefits program designed to support life both inside and outside of work. Benefits include comprehensive medical, vision, and dental coverage, flexible spending options, flexible PTO, life insurance, education support, a 401(k) plan, parental leave, and more.

Job Description:

At Pathstone, we are in service of our clients’ preferred life, always. And in all ways. Client Transitions sits at one of the most consequential moments in a client relationship. New beginnings, complex changes, sensitive transitions, and loss. The Client Transitions Manager plays a central role in ensuring these moments are handled with clarity, precision, empathy, and forward momentum. This role is for someone who takes pride in doing hard operational work exceptionally well, while never losing sight of the human experience behind it.

The Client Transitions Manager is a hands‑on project management and operational leadership role responsible for executing and orchestrating client onboarding, offboarding, and deceased client transitions. This role includes the day‑to‑day delivery of complex, time‑bound transition work across multiple internal service lines. The Manager is expected to lead with foresight, execute with discipline, and accompany advisors and internal teams through each transition with confidence and care.

This is not a theoretical role. It requires direct financial services operations experience and a bias toward action.

This is a delivery focused project management role grounded in financial services operations. The Manager is expected to lead, execute, and own transition work directly while helping build the foundation for future scale and delegation.

Project Management and Execution of Client Transitions:

• Manage a high‑volume portfolio of active onboarding, offboarding, and deceased client transitions concurrently.
• Own project plans, sequencing, dependencies, and timelines for each transition.
• Lead preparation, execution, and follow through for transition‑related meetings and milestones.
• Draft agendas, coordinate pre‑work, and prepare materials for onboarding and transition calls.
• Lead onboarding and transition calls as needed, setting clear objectives and outcomes. Prepare, refine, and circulate post‑call summaries with clear action items and ownership.
• Conduct regular follow ups to ensure accountability, progress, and resolution.

Operational Orchestration Across Service Lines:

• Coordinate work across advisory, reporting, risk management, capital markets, tax, and operations teams.
• Understand how operational dependencies impact timing, risk, and client experience.
• Surface blockers early and drive resolution through the appropriate subject matter…