Publishing Operations Manager

Description

The American Counseling Association (ACA) is the world's largest organization representing professional counselors in various practice settings. Our vision:
We are the preeminent advocate and resource for professional counselors and their clients in a world where everyone has access to mental health services. Our mission:
Advancing mental health and well-being through advocacy, community, inclusion and research. Our values:
Diversity, Equity & Inclusion, Integrity, Proactive Leadership, Professional Community & Relationships, Scientific Practice & Knowledge, Social Justice & Empowerment. All American Counseling Association team members are encouraged, supported, and expected to demonstrate The Way We Work Values:
Be Flexible, Be Creative, Be Empowered, Be Inquisitive, Be Collaborative and Be Respectful.

The ACA Publishing Operations Manager is a highly detail-oriented, deadline-driven publishing professional who serves as a key operational leader within the Publications team. Reporting to the Director of Publications, this role manages the day-to-day execution of ACA's book publishing program, ensuring accuracy, consistency and follow-through across multiple concurrent projects.

This position requires exceptional project management skills, strong attention to detail and the ability to maintain a comprehensive understanding of all publications in development. The Publishing Operations Manager works closely with all members of the Publications team and external partners, adapting communication styles as needed to support collaboration, accountability and shared success.

Leveraging tools such as  and publisher/vendor systems, this role is responsible for maintaining production schedules, overseeing workflows, coordinating vendors and supporting data-informed decision-making. The Publishing Operations Manager plays a critical role in operational continuity and is essential to the effectiveness and scalability of the ACA Publications program.

As Publishing Operations Manager, you play a central leadership role in ACA's book publishing program. You are responsible for managing the full production workflow, overseeing internal systems and schedules, and ensuring that team members and freelancers stay aligned with established processes and timelines. You bring both operational expertise and a commitment to continuous improvement, helping to keep ACA's publishing work efficient, organized and future-focused.

• Manage multiple, overlapping book projects simultaneously, from manuscript handoff through final publication in print and digital formats, ensuring accuracy, consistency and on-time delivery across all stages of production.
• Maintain a comprehensive working knowledge of all active and forthcoming publications to support continuity, issue resolution and informed decision-making.
• Maintain and continuously improve  project management boards, ensuring they accurately reflect current priorities, deadlines, dependencies and ownership.
• Ensure strict adherence to established workflows, schedules and document management practices across the Publications team and freelancers to ensure editorial quality and alignment with ACA's style and standards.
• Organize and manage the team's shared document library, ensuring easy access to current production materials, final files, reprint-ready assets and translation materials.
• Lead logistics and planning for the ACA Conference Bookstore, including inventory coordination, shipment scheduling and on-site execution.

• Serve as the lead liaison to ACA's print and eBook distribution vendors, working within vendor systems such as Ingram Core Source and iPage to manage inventory, metadata, fulfillment and order processing.
• For the warehouse and fulfillment partner, manage inventory levels, update and maintain product metadata, determine appropriate printing schedules, manually process ACA Member web orders with fulfillment vendor, and respond to vendor inquiries on fulfillment and customer issues.
• Ensure a high level of accuracy in all vendor-facing data, communications and…