Senior Operations Leader

Overview

About Wonder:
Everything’s on the menu ept compromise. Wonder is the mealtime platform built to feed every craving in one order. With Wonder, you can mix and match hundreds of dishes from 20+ exclusive restaurants in a single order, so everyone gets exactly what they’re craving. Enjoy everything from tacos to Thai with $0 delivery fees, plus dine-in or pick up at a Wonder location near you.

Each dish is made to order on-site by our culinary team and served hot. Behind the scenes, Wonder owns and operates every step of the dining experience, from recipe development to the technology that powers our experience, allowing us to deliver quality, variety, and consistency n us as we work to make great food more accessible.

About The Role:

As a Senior Operations Leader, you’ll be the business leader of a Wonder location overseeing a shared kitchen that serves multiple brands, channels, and delivery methods. This role goes far beyond food service. You will lead a multifunctional team, manage cross brand collaboration in a single facility, and own the local P&L like a true General Manager. Success in this role requires operational dexterity: you may be navigating staffing decisions one moment and vendor relations the next.

You’ll manage both employees and nonemployees (contract partners), drive business results, and represent Wonder in the local partner ecosystem. This is a unique opportunity for an experienced leader from operations, logistics, eCommerce, hospitality, or similar domains to build, manage and grow a complex operation.

• Lead Day-to-Day Operations with Excellence:
  Oversee all aspects of day-to-day operations across kitchen, service, and fulfillment channels (dine-in, pickup, delivery); optimize labor deployment, throughput, and service execution to meet evolving business needs; ensure strict adherence to labor, food safety, team member safety, and compliance standards; monitor and manage inventory accuracy, waste reduction efforts, and product shelf life adherence; maintain high operational readiness by forecasting demand, resolving obstacles, and adjusting workflows in real-time;
  
  monitor customer feedback and operational trends to make data-informed decisions that drive service excellence; set and drive key operational KPIs, ensuring alignment across internal and external contributors.
• Manage Team and Partner Performance:
  Hire, onboard, coach, schedule, and develop a high-performing team of hourly employees and shift leaders; lead a blended on-site workforce of internal employees and external partners (contracted or brand-affiliated staff); create a collaborative, on-brand environment where Wonder and third-party teams operate seamlessly under one roof; address performance issues respectfully and quickly using coaching and performance tools; ensure compliance with state and federal labor laws.
• Drive Business Results & Own the P&L:
  Take full ownership of the location’s P&L and use data to influence labor efficiency, food costs, and operational margin; establish and track KPIs related to guest experience, order accuracy, throughput, and financial performance; partner cross-functionally to identify cost-saving and revenue-driving opportunities; build action plans around local performance insights, customer feedback, and operational trends.
• Grow the Business:
  Own and drive company talent pipelines with a strong focus on succession building and readiness; select, develop, and deploy certified trainers to support new store openings and maintain consistent onboarding of new hires; actively mentor and coach managers-in-training, preparing them for potential transfers or leadership roles at other locations; serve as a hands-on role model leader, modeling company values and reinforcing performance standards that promote personal and professional growth;
  
  anticipate future business needs and strategically align staffing, scheduling, and development efforts to ensure the organization is prepared for growth; contribute to company innovation and evolution by sharing feedback, piloting new initiatives and championing best practices for company-wide rollout.
• Manage Partnerships &…